Emergency Communications Officer (911 Dispatcher)

Emergency Communications OfficerAre you calm under pressure and committed to helping others in critical moments? Amherst County is seeking a dedicated Emergency Communications Officer to serve as the vital link between the public and emergency responders. In this role, you will receive and process 9-1-1 emergency and non-emergency calls, gather critical information, and dispatch the appropriate police, fire, and EMS units to ensure a fast and effective response.What You'll DoAnswer and prioritize 9-1-1 and non-emergency calls for service in accordance with department policies, including Emergency Medical Dispatch protocols.Obtain detailed information from callers and dispatch appropriate emergency personnel.Monitor field units and maintain awareness of their status and location.Enter and retrieve information through NCIC/VCIN and Computer-Aided Dispatch systems.Maintain confidential records and handle sensitive information with professionalism.Process and maintain documentation from the Sheriff's Office, courts, and magistrate (including warrants, protective orders, and investigative reports).Assist in coordinating emergency service activities during major incidents or county-wide emergencies.Perform routine administrative tasks and support overall communications center operations.What We're Looking ForKnowledge & SkillsClear, effective verbal communication and active listening skills.Ability to remain calm, focused, and efficient in high-stress, fast-paced situations.Strong multitasking and prioritization abilities.Accurate typing and data entry skills with proper grammar and spelling.Ability to understand and follow detailed procedures, policies, and instructions.General knowledge of public safety operations is helpful.Minimum QualificationsHigh school diploma or GEDTwo years of experience involving responsible contact with the general publicPhysical RequirementsAbility to sit for extended periods while monitoring systems and answering callsFrequent use of hands/fingers for typing and operating communications equipmentClear verbal communication and the ability to hear audio communications systemsCertifications & Special RequirementsMust obtain the following within one year of hire:40-Hour Basic Dispatcher TrainingCJIS certification for access to NCIC/VCIN systemsCPR and Emergency Medical Dispatch certificationFEMA IS-100, IS-200, and IS-700 NIMS coursesClean driving record and no prior criminal convictionsSuccessful completion of a pre-employment health screening, including drug screening and hearing examWhy Join Amherst County?Competitive County salary starting at $37,000+ based on experience and qualifications.Full County benefits package including Virginia Retirement System (VRS) participationOpportunities for advancementA supportive, team-focused work environment