Front Desk/Kids Club Associate

URGE FITNESS is seeking energetic, reliable, and customer-focused individuals to join our team as Front Desk & Kids Club Associates. This dual-role position is ideal for candidates who enjoy delivering exceptional member service while creating a safe, fun, and engaging environment for children. Base Pay Range $10.00/hr – $18.00/hr Position Summary The Front Desk & Kids Club Associate is often the first and last point of contact for our members and guests. This role requires a consistently upbeat, friendly, and professional demeanor, strong communication skills, and the ability to actively engage with children while maintaining a clean, organized, and welcoming facility. Key Responsibilities Greet all members, guests, and prospective members with a positive, high-energy, and welcoming attitude at all times. Provide exceptional customer service by answering questions, resolving concerns promptly, and ensuring each interaction reflects the URGE FITNESS brand. Check members and guests in and out using membership software and verify access credentials. Answer incoming phone calls, respond to basic inquiries, and direct questions to appropriate staff or management. Assist with new member sign-ins, guest passes, and general facility information. Maintain a professional appearance and demeanor while multitasking in a fast-paced environment. Enforce club policies and procedures courteously and consistently. Communicate effectively with team members and management to ensure smooth daily operations. Kids Club Responsibilities Actively engage with children ages 3 months to 11 years in a fun, attentive, and developmentally appropriate manner. Supervise children at all times to ensure their safety, well-being, and enjoyment. Participate in age-appropriate play, activities, and interaction throughout the entire shift. Maintain a clean, organized, and safe Kids Club environment. Follow all Kids Club policies, check-in/check-out procedures, and safety protocols. Communicate professionally with parents/guardians regarding their child's experience. Facility Support & Stocking Stock and replenish basic janitorial and facility supplies (paper towels, toilet paper, sanitizer, cleaning and hygiene products). Assist with light cleaning and organization of front desk, Kids Club, and common areas as needed. Report maintenance or safety concerns promptly to management. Physical Requirements Must be able to lift, carry, push, or pull up to 45 pounds consistently. Ability to stand, walk, bend, and move throughout the facility for extended periods. Comfortable working in an active, high-energy fitness environment. Schedule Availability Monday – Friday: 8:00 AM – 1:00 PM Monday – Thursday: 4:00 PM – 9:00 PM Friday: 4:00 PM – 7:00 PM Weekends: 8:00 AM – 2:00 PM Job Types Full-Time Part-Time Benefits 401(k) matching Employee Assistance Program (EAP) Employee discounts Flexible scheduling Paid Time Off Qualifications & Skills Strong interpersonal and communication skills Friendly, energetic, and professional demeanor Dependable and punctual Comfortable working with children of various ages Ability to multitask and remain calm under pressure Team-oriented with a willingness to help where needed Prior customer service or childcare experience preferred, but not required Equal Opportunity Statement People with a criminal record are encouraged to apply. URGE FITNESS is an equal opportunity employer and values diversity in the workplace. Seniority Level Entry level Employment Type Full-time Job Function Administrative J-18808-Ljbffr