IT Manager

About The Retirement Solution (TRS) At The Retirement Solution, we help people spend well and live better. Retirement can be intimidating - shifting from saving to spending takes confidence and clarity. That’s where we come in. We guide our clients with straightforward, practical advice so they can enjoy the retirement they’ve worked for. Here, you’ll join a team that cares about each other and the people we serve, and where your contributions make a real difference every day. Position Summary We’re looking for a full-time IT Manager to oversee TRS’s technology infrastructure, systems, and critical business applications. This role ensures that hardware, software, and networks operate smoothly, securely, and efficiently, while taking ownership of core programs such as Salesforce, Pardot, and Orion. The IT Manager works closely with internal teams and external vendors to maintain systems, streamline processes, support users, and implement technology solutions that enable the organization to operate effectively and deliver exceptional service to clients. Responsibilities Maintain and manage all IT hardware and software, including laptops, servers, networks, and cloud systems Own and support Salesforce, Pardot, Orion, and other core business systems, ensuring data integrity, smooth workflows, and efficient processes Provide or oversee technical support for employees, including onboarding/offboarding and troubleshooting issues Partner with departments to streamline processes, automate tasks, and make technology easier to use Manage IT vendors, service providers, and external consultants, including contracts and system implementations Maintain cybersecurity practices and ensure compliance with internal policies and regulations Evaluate and recommend new tools and technologies to improve efficiency and scalability Experience Proven experience managing IT systems, infrastructure, and end-user support in a small to mid-sized organization Hands-on experience with Salesforce, Pardot, Orion, or similar CRM/financial services platforms Strong understanding of hardware and software lifecycle management (procurement, deployment, maintenance, replacement) Experience streamlining processes, optimizing workflows, and implementing technology solutions Experience managing vendors, service providers, or IT consultants Solid understanding of cybersecurity best practices and regulatory compliance requirements Excellent problem-solving skills and ability to communicate technical concepts clearly to non-technical users Bachelor’s degree in IT, Computer Science, or related field preferred; equivalent experience considered Compensation and Benefits Compensation range: $85,000.00 - $100,000.00/annually depending on experience. Comprehensive benefits package including medical, dental, vision, 401(k) with employer match, paid time off, and holidays. Eligibility for quarterly performance incentives based on key metrics and contribution to the team. Opportunities for professional growth and development. Why You’ll Love TRS Work in a collaborative, supportive environment where your contributions matter. Opportunity to grow professionally and make a real impact on clients’ financial well-being. Be part of a team that values trust, clarity, and doing things the right way. Apply today to join TRS and help clients achieve confidence and clarity in their retirement journey! Pay: $85,000.00 - $100,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Experience: IT management: 3 years (Preferred) License/Certification: Certified Salesforce Administrator (Preferred) Ability to Commute: Redmond, WA 98052 (Preferred) Work Location: Hybrid remote in Redmond, WA 98052