{"schemaVersion":"jobsearcher.job.v1","id":"4e360fcbfe9a6b863537dec2","url":"https://jobsearcher.com/jobs/4e360fcbfe9a6b863537dec2","canonicalUrl":"https://jobsearcher.com/jobs/4e360fcbfe9a6b863537dec2","title":"Remote Senior Call Center Representative","description":"TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.\n\nRecruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.\n\nDuties:\n\nAnswer and track incoming calls\nPrepare and submit accurate, detailed reports in government systems\nTrain and onboard new CSRs\nConduct database and open-source research\nRoute and escalate calls appropriately\nOther duties, as assigned\n\nRequirements\n\n5+years experience in a call center\nAssociates Degree (May be substituted with additional work experience).\nProven ability to multitask simultaneously communicating and inputting data\nStrong written and verbal communication skills\nProficiency with telephony systems, CRMs, and Microsoft Office Suite.\nExperience in handling sensitive information\n\nBenefits\n\nTechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.","company":"Techopsolutions","rawCompany":"techopsolutions","city":"Norfolk","state":"VA","isRemote":true,"isActive":false,"createdAt":"2026-08-19T15:52:08.057Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-9041.00","title":"Telemarketers","slug":"telemarketers"},{"code":"43-2021.00","title":"Telephone Operators","slug":"telephone-operators"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Senior Call Center Representative","description":"TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.\n\nRecruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.\n\nDuties:\n\nAnswer and track incoming calls\nPrepare and submit accurate, detailed reports in government systems\nTrain and onboard new CSRs\nConduct database and open-source research\nRoute and escalate calls appropriately\nOther duties, as assigned\n\nRequirements\n\n5+years experience in a call center\nAssociates Degree (May be substituted with additional work experience).\nProven ability to multitask simultaneously communicating and inputting data\nStrong written and verbal communication skills\nProficiency with telephony systems, CRMs, and Microsoft Office Suite.\nExperience in handling sensitive information\n\nBenefits\n\nTechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.","datePosted":"2026-08-19T15:52:08.057Z","dateModified":"2026-08-19T15:52:08.057Z","hiringOrganization":{"@type":"Organization","name":"Techopsolutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Norfolk","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4e360fcbfe9a6b863537dec2"},"url":"https://jobsearcher.com/jobs/4e360fcbfe9a6b863537dec2"}}