Desktop support technician

KRG technologies is a staffing firm located in Valencia,CAJob DescriptionLocation: Great Falls, MT.Duration : ContractJOB DESCRIPTION:Minimum of 2 years' technical experience in providing Field Support which includes:PC hardware repair (Dell/HP)Windows system supportOS X Support (10% of techs should have this skill)Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repairNetworkingAsset trackingStock room managementBasic support in Video conferencing equipmentGeneral Core Competencies to be considered when hiring:Customer focused – Customer is #1 AttitudePersonal accountability for resultsDetail orientedStrong analytical and troubleshooting skillsHigh integrityA minimum of two confirmed references is preferred.The following educational/technical certifications are preferred:Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field SupportDell/HP hardware certificationsCandidate has a professional appearance (i.e. grooming, clothing, etc.).Roles and Responsibilities:Desk Side EngineerAccurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.Anthem owned equipmentApple support – Smart hands and feet, also coordination w Anthem Apple team.Questions about nonstandard equipment should be brought to HCL management's attentionTroubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote supportUpdate the tickets in ITSM & work on tickets within the defined service levelsAppropriate notes requiredHOLD reason notes requiredTicket transfer reason notes requiredIdentify tickets that should be project and provide info to the Project Management teamUpdate TAMIT (SNOW) Asset Database for each hardware interaction.While at an associates desk, check other assets at the desk and update asset database100% compliance requiredAsset salvage runs scheduled by the Stockroom Tech/FST.Reimaging computers/hard drives in accordance with customer standardsAdditional InformationAll your information will be kept confidential according to EEO guidelines.J-18808-Ljbffr