{"schemaVersion":"jobsearcher.job.v1","id":"4e31f8f32bdd4ac85e8ac8df","url":"https://jobsearcher.com/jobs/4e31f8f32bdd4ac85e8ac8df","canonicalUrl":"https://jobsearcher.com/jobs/4e31f8f32bdd4ac85e8ac8df","title":"Technical Support Specialist","description":"S1 Technology is hiring a Technical Support Lead - a highly skilled technician and handson problem solver who thrives in complex environments. This is not a management or project management position; it's an opportunity to lead through technical expertise, peerlevel coaching, and example.\n\nYou'll support the team by taking on the hardest technical issues, helping others work through complex problems, and setting a high bar for quality and communication, not just \"fix tickets.\"\n\nIn This Role, You Will\n\nRespond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.\nTroubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, WiFi, and VLANs in client environments.\nOwn client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets.\nKeep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect.\n\nExperienceSkillset Requirements\n\nBackground experience with supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues instead of just routing them.\nExtensive experience supporting:\nMicrosoft 365 Administration (SharePoint, Teams, and related services)\nWindows Server Administration\nBasic networking conceptstroubleshooting\nPC hardwaresoftware troubleshooting\nSupported end users in an MSP or other client-facing IT setting and juggled multiple tickets or projects at once.\nCommunicated clearly with end users in a variety of mediums (i.e. phone, email, client portal, etc.) to understand and resolve issues timely and accurately.\n\nAt S1 Technology, values matter have fun, never lie, be meticulous, be innovative, and be bad ass but humble.\n\nIf you want to grow in a place where you can own your work and see your impact on real clients, we'd like to hear from you.","company":"S1 Technology","rawCompany":"s1 technology","city":"Broussard","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T10:30:56.932Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"S1 Technology is hiring a Technical Support Lead - a highly skilled technician and handson problem solver who thrives in complex environments. This is not a management or project management position; it's an opportunity to lead through technical expertise, peerlevel coaching, and example.\n\nYou'll support the team by taking on the hardest technical issues, helping others work through complex problems, and setting a high bar for quality and communication, not just \"fix tickets.\"\n\nIn This Role, You Will\n\nRespond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.\nTroubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, WiFi, and VLANs in client environments.\nOwn client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets.\nKeep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect.\n\nExperienceSkillset Requirements\n\nBackground experience with supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues instead of just routing them.\nExtensive experience supporting:\nMicrosoft 365 Administration (SharePoint, Teams, and related services)\nWindows Server Administration\nBasic networking conceptstroubleshooting\nPC hardwaresoftware troubleshooting\nSupported end users in an MSP or other client-facing IT setting and juggled multiple tickets or projects at once.\nCommunicated clearly with end users in a variety of mediums (i.e. phone, email, client portal, etc.) to understand and resolve issues timely and accurately.\n\nAt S1 Technology, values matter have fun, never lie, be meticulous, be innovative, and be bad ass but humble.\n\nIf you want to grow in a place where you can own your work and see your impact on real clients, we'd like to hear from you.","datePosted":"2026-04-09T10:30:56.932Z","dateModified":"2026-04-09T10:30:56.932Z","hiringOrganization":{"@type":"Organization","name":"S1 Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Broussard","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4e31f8f32bdd4ac85e8ac8df"},"url":"https://jobsearcher.com/jobs/4e31f8f32bdd4ac85e8ac8df"}}