Director, Business Management

Full/Part-time: Full timeJob Category: Business DevelopmentCity: ChicagoHAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. For more information, please visit HAVI.com.The Director, Business Management holds a critical client facing and account leading role at HAVI with one of our most strategic customers in the United States. This position is the principal point of contact for the New Products & Promotions service area, partnering closely with operational teams. As the key relationship owner, the Director embodies HAVI’s commitment to the customer by providing clear, consistent, and effective communication, guidance, and support across both internal and external stakeholders.As the Director, you will be accountable for delivering financial business results, leading the development of successful annual account plans, and ensuring high execution from operational teams. Success in this position requires thriving in a fast-paced, results-driven environment and working in close partnership with analytics, product, technology, and planning leaders and teams to ensure HAVI’s products and services are delivered effectively, fully understood, and sustainable for the future.This is a hybrid role based at 345 N Morgan St, Chicago, IL 60607. Candidates must reside in the Chicago metropolitan area. Relocation assistance is not offered at this time.Responsibilities: Account PlanningLead and develop annual account plans that coincide with business unit strategic planningLead and create quarterly internal and external performance updates related to initiatives and KPIsOperate as key contact for internal and external communications for your area of the businessBusiness DevelopmentIdentify, gather, and address customer needs and pain pointsConduct innovation and strategic planning sessions with customers and internal teamsLead internal alignment and communication on new business ideas, investigation, and proposalsDirect customer pitches and securing of commercial agreementsStakeholder RelationshipsEngage in regular customer identification, mapping, and marking of key stakeholdersOwn customer and stakeholder communication – internal and externalLead customer engagement including customer entertainment opportunitiesPerformance Stewardship Organize annual performance tracking with customers and internal teamsPartner with internal teams to provide quarterly updates and calibrate overall team performance against internal and customer expectationsComplete annual closeout activities for agreements and performance-based fundingChampion team advancements and performanceEscalation ManagementUtilize internal and external relationships to escalate and address urgent situationsProvide internal assistance and key communication on high priority situationsLead external communication on issues – including but not limited to updates, impacts, and resolutionCustomer and Partner FeedbackConduct feedback gathering from customers and partnersLinkage of relationship health to other responsibilitiesPeople ManagementOversee direct report(s) as requiredProvide clear goals/objectives and regular coachingTalent identification for personal development and succession planningQualifications: University Degree in Business, Supply Chain Management, Finance, Operations, or a relevant discipline.7+ years of related, direct, or Customer / Account experience (in a Supply Chain Management environment is preferred)Experience leading cross-functional teams in strategic initiativesDeep knowledge of supply chain management and strategyDemonstrated experience in presenting work to internal / external clientsExperience in a direct client interfacing roleProficient with Microsoft Applications (Co-Pilot, Word, Excel, PowerPoint, SharePoint) – advanced PowerPoint & Excel is preferredPrior Account Management and/or Consulting experience is a plusStarting Salary is $140,000-$160,000 with a 20% targeted bonusTOTAL REWARDSOur total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:Our commitment to rewarding resultsOpportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—successThere's more ...Inclusive employee resource groupsGenerous Medical, Dental, Vision And Other Great BenefitsPaid parental and medical leave programs401(k) with a company match component and profit sharing15 days of paid time off plus company holidaysHybrid work model with flexibilityTuition reimbursement and student loan repayment assistanceEQUAL OPPORTUNITY EMPLOYERWe are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.RECRUITING AGENCIESHAVI does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the HAVI Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, HAVI employees, or any other company location. HAVI is not responsible for any fees related to unsolicited resumes.Are you a good match for this Job?Please submit an online application with your salary expectations and an indication of your earliest starting date.Nearest Major Market: Chicago