Route Manager

The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing day‑to‑day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.The ideal candidate is customer‑focused, well‑organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.Key Responsibilities: Responsible for site visits and client retentionAssist branches with grand openingsEnsure we are compliant with local and national account standards; review corporate compliance reportingEnsure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)Coordinate efforts to improve the customer retention and client experience at the point of saleBuild retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenueDrive compliance to merchandising standardsAssess performance by location through audit reports (Quarterly District Evaluations)Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.Preferred Qualifications: A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable3 years driving experience required.Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.Route management, retail and merchandising experience is preferredAbility to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).Food & beverage experienceExcellent communication skills requiredMust be able to travel to client sitesMust be passionate about providing world class service to our clients and customersMust be able to lift 50 lbs. on a consistent basis.