{"schemaVersion":"jobsearcher.job.v1","id":"4e1c5aa3b5bd1435e8e83f4e","url":"https://jobsearcher.com/jobs/4e1c5aa3b5bd1435e8e83f4e","canonicalUrl":"https://jobsearcher.com/jobs/4e1c5aa3b5bd1435e8e83f4e","title":"Site Reliability Engineering Manager","description":"Our Mission\niSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $9B a year in transactions.\nWe have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.\nWe aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.\nWhat you’ll do\nThe Site Reliability Engineering (SRE) Manager reports to the Manager of Platform Services and leads full-time and contractor team members.\nIn this role, you will ensure the reliability of our sites and infrastructure to meet our SLAs around latency, incidents, and uptime.\nYour impact\nLead, manage and mentor a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of our services.\nDevelop and implement SRE best practices, processes, and tools to improve system reliability and efficiency.\nUtilize SumoLogic for monitoring, logging, and troubleshooting to ensure the health and performance of our systems.\nCollaborate with cross-functional teams, including development, operations, and security, to design and implement reliable and scalable infrastructure solutions.\nDrive incident response, root cause analysis, and post-mortem processes to identify and address system issues.\nContinuously improve system observability, automation, and incident management processes.\nStay up-to-date with industry trends and emerging technologies to drive continuous improvement.\nWhat you bring to the table\nBachelor's degree in Computer Science, Engineering, or a related field or equivalent experience.\nProven experience as an SRE Manager or in a similar leadership role.\nExtensive experience with SumoLogic for monitoring, logging, and analytics.\nStrong understanding of SRE principles, practices, and tools.\nExperience with cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes and ECS) and serverless technologies (lambda, SNS, SQS, etc.).\nProficiency in programming and scripting languages (TypeScript, Python, Rust, Bash, TypeScript, etc.).\nExcellent problem-solving skills and a proactive approach to identifying and addressing issues.\nStrong leadership and communication skills, with the ability to collaborate effectively across teams.\nExperience with incident management and on-call rotations.\nBonus points\nCertification in cloud platforms or related technologies.\nExperience with CI/CD pipelines and infrastructure as code (CloudFormation, CDK, Terraform, etc.).\nFamiliarity with security best practices and compliance requirements.\nLocation\nThis role is remote-first and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!\nWhat we bring to the table\niSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as a CityBusiness Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.\niSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.\nMicromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.\nWe value a diverse workplace\nWe are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.\nIf reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.\nA note about joining our workforce\nAt iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.","company":"Iseatz","rawCompany":"iseatz","city":"West Bend","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:49:53.126Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Site Reliability Engineering Manager","description":"Our Mission\niSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $9B a year in transactions.\nWe have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.\nWe aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.\nWhat you’ll do\nThe Site Reliability Engineering (SRE) Manager reports to the Manager of Platform Services and leads full-time and contractor team members.\nIn this role, you will ensure the reliability of our sites and infrastructure to meet our SLAs around latency, incidents, and uptime.\nYour impact\nLead, manage and mentor a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of our services.\nDevelop and implement SRE best practices, processes, and tools to improve system reliability and efficiency.\nUtilize SumoLogic for monitoring, logging, and troubleshooting to ensure the health and performance of our systems.\nCollaborate with cross-functional teams, including development, operations, and security, to design and implement reliable and scalable infrastructure solutions.\nDrive incident response, root cause analysis, and post-mortem processes to identify and address system issues.\nContinuously improve system observability, automation, and incident management processes.\nStay up-to-date with industry trends and emerging technologies to drive continuous improvement.\nWhat you bring to the table\nBachelor's degree in Computer Science, Engineering, or a related field or equivalent experience.\nProven experience as an SRE Manager or in a similar leadership role.\nExtensive experience with SumoLogic for monitoring, logging, and analytics.\nStrong understanding of SRE principles, practices, and tools.\nExperience with cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes and ECS) and serverless technologies (lambda, SNS, SQS, etc.).\nProficiency in programming and scripting languages (TypeScript, Python, Rust, Bash, TypeScript, etc.).\nExcellent problem-solving skills and a proactive approach to identifying and addressing issues.\nStrong leadership and communication skills, with the ability to collaborate effectively across teams.\nExperience with incident management and on-call rotations.\nBonus points\nCertification in cloud platforms or related technologies.\nExperience with CI/CD pipelines and infrastructure as code (CloudFormation, CDK, Terraform, etc.).\nFamiliarity with security best practices and compliance requirements.\nLocation\nThis role is remote-first and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!\nWhat we bring to the table\niSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as a CityBusiness Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.\niSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.\nMicromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.\nWe value a diverse workplace\nWe are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.\nIf reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.\nA note about joining our workforce\nAt iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.","datePosted":"2026-04-12T20:49:53.126Z","dateModified":"2026-04-12T20:49:53.126Z","hiringOrganization":{"@type":"Organization","name":"Iseatz","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"West Bend","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4e1c5aa3b5bd1435e8e83f4e"},"url":"https://jobsearcher.com/jobs/4e1c5aa3b5bd1435e8e83f4e"}}