RN Telephone Triage Supervisor

At Jeffers, Mann and Artman Pediatric (JMA) our mission is to provide excellent medical care in a caring, family-centered environment and assist families in building happy, healthy children. The Telephone Triage Supervisor is a positive influence on team members and encompasses a multitude of clinical and telephone triage skills that contribute to the overall flow of telephone triage processes. Responsible for providing assistive monitoring of telephone triage processes to ensure efficient and timely patient care. A team based approach fostered with the ability to understand, utilize and organize workload for optimal job performance. Essential Duties: Daily monitoring of telephone triage processes Assist with development of and implementation of telephone triage reports to improve quality triage processes and measures Monitoring of telephone triage productivity/quality reports and performing periodic audits in collaboration with other JMA Nursing Supervisors and Team Leads Facilitate and attend meetings, as needed, internal and external to provide oversight and leadership for telephone triage processes Appropriate communication and follow up with the after-hour triage service and answering service, as needed Assistive oversight and proper training of qualified telephone triage nurses and processes Competitive Compensation and Excellent Benefits to include: Medical, Dental, Life, Disability, PTO and 401k. JMA Pediatrics conducts criminal background checks on all applicants prior to hire. A conviction will not necessarily disqualify you from employment, but will be considered in relation to the position and in accordance with applicable laws. JMA Pediatrics is committed to Equal Employment Opportunity and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law About JMA Pediatrics - Jeffers, Mann & Artman Join Jeffers, Mann and Artman Pediatric & Adolescent Medicine, P.A., and become part of a dedicated, collaborative team that has been a trusted name in pediatric care in the Raleigh area for nearly 30 years. We take pride in our Family-Centered Medical Home approach, where physicians and providers work together to deliver exceptional, evidence-based care while championing equal access for all families—regardless of insurance. With seven locations across the Triangle—including Raleigh, Clayton, Cary, Wake Forest, Holly Springs, West Cary, and Rolesville—our growing practice offers flexibility, competitive salaries, and a robust benefits package including medical, dental, vision, disability, life insurance, 401K, and profit sharing. At JMA, we’re not just treating patients—we’re helping build healthier, happier futures. Come grow with us!