{"schemaVersion":"jobsearcher.job.v1","id":"4e08dc744d7649705faf338f","url":"https://jobsearcher.com/jobs/4e08dc744d7649705faf338f","canonicalUrl":"https://jobsearcher.com/jobs/4e08dc744d7649705faf338f","title":"Manager, Customer Experience & Enablement","description":"Start applying with LinkedIn\nStart\nPlease wait...\n\na.dialogApplyBtn { display: none; }\nManager, Customer Experience & Enablement\nDate: Jul 17, 2026\n\nLocation:\nUS, Virtual, NOAM\n\n#job-location.job-location-inline { display: inline; }\n\nStart your journey with BCD: Grow, connect, collaborate and celebrate with our global team\n\nManager, Customer Experience & Enablement (Remote)\n\nFull time, United States\n\nIn this role, you will be responsible for managing all aspects of sales and retentions for targeted accounts on behalf of Operations, including participation in the RFP/bid process, client presentations, workshops, pricing, staffing configurations, and transitioning bid intelligence on successful wins/retentions to the core servicing team. In this position, it is essential to understand the BCD sales cycle, tools, products and processes related to operations and be able to identify the best solutions for customers. This position will have a primary focus on North America, however may include sales and retentions for global business.\n\nAs a Manager, Customer Experience & Enablement, you will\n\nBe accountable for delivering bid/retention intelligence to operations during implementations\nLiaise with operational teams regarding capacity and planning\nEstablish relationships with PM stakeholders and own the partnership with operations during bids/retentions\nOwn operational bid response inquiries, sales presentations, workshops and any corresponding follow-up items\nCollaborate with GPO on target retentions requiring operational guidance\nCoordinate the passing of business intelligence from the sales or retention cycle to the implementation and operational servicing teams\n\nAbout you\n\nPrior travel industry experience in account management, sales, or retentions\nSolid understanding of travel operations\nThorough knowledge of business travel management and travel industry technology\nKnowledge about BCD Travel Products and Services\nEffective communication skills (oral, written and presentation)\nAbility to travel\nCollege/University degree preferred\n\nWhat we offer you\n\nAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.\n\nAbout us\n\nBCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.\n\nGet to know us by reading our blog and checking out our social media:\n\nhttps://www.bcdtravel.com/blog/\nhttps://www.linkedin.com/company/bcd-travel/\nhttps://www.instagram.com/bcdtravel/\nhttps://www.facebook.com/bcdtravel/\n\nYou’ll be offered\n\nFlexible working hours and work-from-home or remote opportunities\nOpportunities to grow your skillset and career\nGenerous vacation days so you can rest and recharge\nA compensation package that feels fair to you, including mental, physical, and financial wellbeing tools\nTravel industry professional perks and discounts\nAn inclusive work environment where diversity is celebrated\n\nAt BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager, Customer Experience & Enablement is between $60,000 and $85,000. The actual pay depends on your skills, qualifications, experience and geographical location.\n\nReady to join the journey? !\n\nWe’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.\n\nWe are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.\n\n#LI-Remote\n\n#LI-RJ1\n\n»\n\nStart applying with LinkedIn\nStart\nPlease wait...\n\na.dialogApplyBtn { display: none; }","company":"Bcd","rawCompany":"bcd","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T13:16:52.891Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-3041.00","title":"Travel Agents","slug":"travel-agents"}],"industries":[{"code":"561510","title":"Travel Agencies","slug":"travel-agencies"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"561599","title":"All Other Travel Arrangement and Reservation Services","slug":"all-other-travel-arrangement-and-reservation-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Customer Experience & Enablement","description":"Start applying with LinkedIn\nStart\nPlease wait...\n\na.dialogApplyBtn { display: none; }\nManager, Customer Experience & Enablement\nDate: Jul 17, 2026\n\nLocation:\nUS, Virtual, NOAM\n\n#job-location.job-location-inline { display: inline; }\n\nStart your journey with BCD: Grow, connect, collaborate and celebrate with our global team\n\nManager, Customer Experience & Enablement (Remote)\n\nFull time, United States\n\nIn this role, you will be responsible for managing all aspects of sales and retentions for targeted accounts on behalf of Operations, including participation in the RFP/bid process, client presentations, workshops, pricing, staffing configurations, and transitioning bid intelligence on successful wins/retentions to the core servicing team. In this position, it is essential to understand the BCD sales cycle, tools, products and processes related to operations and be able to identify the best solutions for customers. This position will have a primary focus on North America, however may include sales and retentions for global business.\n\nAs a Manager, Customer Experience & Enablement, you will\n\nBe accountable for delivering bid/retention intelligence to operations during implementations\nLiaise with operational teams regarding capacity and planning\nEstablish relationships with PM stakeholders and own the partnership with operations during bids/retentions\nOwn operational bid response inquiries, sales presentations, workshops and any corresponding follow-up items\nCollaborate with GPO on target retentions requiring operational guidance\nCoordinate the passing of business intelligence from the sales or retention cycle to the implementation and operational servicing teams\n\nAbout you\n\nPrior travel industry experience in account management, sales, or retentions\nSolid understanding of travel operations\nThorough knowledge of business travel management and travel industry technology\nKnowledge about BCD Travel Products and Services\nEffective communication skills (oral, written and presentation)\nAbility to travel\nCollege/University degree preferred\n\nWhat we offer you\n\nAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.\n\nAbout us\n\nBCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.\n\nGet to know us by reading our blog and checking out our social media:\n\nhttps://www.bcdtravel.com/blog/\nhttps://www.linkedin.com/company/bcd-travel/\nhttps://www.instagram.com/bcdtravel/\nhttps://www.facebook.com/bcdtravel/\n\nYou’ll be offered\n\nFlexible working hours and work-from-home or remote opportunities\nOpportunities to grow your skillset and career\nGenerous vacation days so you can rest and recharge\nA compensation package that feels fair to you, including mental, physical, and financial wellbeing tools\nTravel industry professional perks and discounts\nAn inclusive work environment where diversity is celebrated\n\nAt BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager, Customer Experience & Enablement is between $60,000 and $85,000. The actual pay depends on your skills, qualifications, experience and geographical location.\n\nReady to join the journey? !\n\nWe’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.\n\nWe are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.\n\n#LI-Remote\n\n#LI-RJ1\n\n»\n\nStart applying with LinkedIn\nStart\nPlease wait...\n\na.dialogApplyBtn { display: none; }","datePosted":"2026-08-15T13:16:52.891Z","dateModified":"2026-08-15T13:16:52.891Z","hiringOrganization":{"@type":"Organization","name":"Bcd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4e08dc744d7649705faf338f"},"url":"https://jobsearcher.com/jobs/4e08dc744d7649705faf338f"}}