{"schemaVersion":"jobsearcher.job.v1","id":"4e04fdfd5f6d8aa53e54fdc0","url":"https://jobsearcher.com/jobs/4e04fdfd5f6d8aa53e54fdc0","canonicalUrl":"https://jobsearcher.com/jobs/4e04fdfd5f6d8aa53e54fdc0","title":"Customer Service Representative - Express Scripts - Remote","description":"The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.\r\nRESPONSIBILITIES\r\n\r\n\r\nAnswer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.\r\n\r\n\r\nAn average of 70-80 calls are expected daily.\r\n\r\n\r\nTake calls back-to-back while toggling through several applications on multiple screens.\r\n\r\n\r\nAttend 100% of trainings, and the first 90 days of employment.\r\n\r\n\r\nRegular and predictable attendance.\r\n\r\n\r\nResolve customer complaints through independent problem-solving skills and one-call resolution.\r\n\r\n\r\nUnderstand and strive to meet or exceed call center metrics while providing excellent consistent customer service.\r\n\r\n\r\nQUALIFICATIONS\r\n\r\n\r\nHigh School diploma or equivalent\r\n\r\n\r\n1 year of call center experience is required\r\n\r\n\r\nA dedicated workspace with no distractions is required\r\n\r\n\r\nIntermediate proficiency in Microsoft Outlook\r\n\r\n\r\nStrong organization skills, written, and verbal communication skills\r\n\r\n\r\nAbility to remain calm and helpful even when dealing with difficult situations\r\n\r\n\r\nFoster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience\r\n\r\n\r\nComputer literacy and ability to manage multiple applications simultaneously.\r\n\r\n\r\nPlease Note: This position is being posted externally for administrative purposes; however, only active employees of The Cigna Group are eligible for consideration. Applications from external candidates will not be reviewed.\r\nIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.\r\nFor this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.\r\nThis role is also anticipated to be eligible to participate in an annual bonus plan.\r\nAt The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .\r\nAbout The Cigna Group\r\nDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.\r\nQualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\r\nIf you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\r\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\r\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","company":"Cigna","rawCompany":"cigna group","city":"Phoenix","state":"AZ","isRemote":true,"isActive":false,"createdAt":"2026-07-24T01:02:55.268Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"524114","title":"Direct Health and Medical Insurance Carriers","slug":"direct-health-and-medical-insurance-carriers"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative - Express Scripts - Remote","description":"The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.\r\nRESPONSIBILITIES\r\n\r\n\r\nAnswer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.\r\n\r\n\r\nAn average of 70-80 calls are expected daily.\r\n\r\n\r\nTake calls back-to-back while toggling through several applications on multiple screens.\r\n\r\n\r\nAttend 100% of trainings, and the first 90 days of employment.\r\n\r\n\r\nRegular and predictable attendance.\r\n\r\n\r\nResolve customer complaints through independent problem-solving skills and one-call resolution.\r\n\r\n\r\nUnderstand and strive to meet or exceed call center metrics while providing excellent consistent customer service.\r\n\r\n\r\nQUALIFICATIONS\r\n\r\n\r\nHigh School diploma or equivalent\r\n\r\n\r\n1 year of call center experience is required\r\n\r\n\r\nA dedicated workspace with no distractions is required\r\n\r\n\r\nIntermediate proficiency in Microsoft Outlook\r\n\r\n\r\nStrong organization skills, written, and verbal communication skills\r\n\r\n\r\nAbility to remain calm and helpful even when dealing with difficult situations\r\n\r\n\r\nFoster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience\r\n\r\n\r\nComputer literacy and ability to manage multiple applications simultaneously.\r\n\r\n\r\nPlease Note: This position is being posted externally for administrative purposes; however, only active employees of The Cigna Group are eligible for consideration. Applications from external candidates will not be reviewed.\r\nIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.\r\nFor this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.\r\nThis role is also anticipated to be eligible to participate in an annual bonus plan.\r\nAt The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .\r\nAbout The Cigna Group\r\nDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.\r\nQualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\r\nIf you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\r\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\r\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","datePosted":"2026-07-24T01:02:55.268Z","dateModified":"2026-07-24T01:02:55.268Z","hiringOrganization":{"@type":"Organization","name":"Cigna","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4e04fdfd5f6d8aa53e54fdc0"},"url":"https://jobsearcher.com/jobs/4e04fdfd5f6d8aa53e54fdc0"}}