{"schemaVersion":"jobsearcher.job.v1","id":"4dfd681762dfff6bbacdfbe1","url":"https://jobsearcher.com/jobs/4dfd681762dfff6bbacdfbe1","canonicalUrl":"https://jobsearcher.com/jobs/4dfd681762dfff6bbacdfbe1","title":"Senior Engineer II, Technical Support","description":"Step into a career with ASM, where cutting edge technology meets collaborative culture.\nFor over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.\n\nAs a Senior Engineer II – Technical Support, you will lead early engagement and field readiness for new product introductions (NPI), ensuring successful deployment of ASM tools at customer sites. Acting as a critical bridge between engineering, factory, and field teams, you will own installation, startup, knowledge transfer, and escalation support for new tools, including first-of-a-kind and first-in-region implementations. Your work will directly drive customer satisfaction through readiness, quality, and rapid issue resolution.\nIn this role, you will operate across demo labs, manufacturing environments, and customer fabs—supporting tool builds, validating readiness, and enabling successful installations. You will collaborate closely with Global Product Support (GPS) and field teams to ensure tools meet performance expectations and that regional teams are fully prepared to support them independently.\nFrom initial builds through customer ramp, you will play a key role in ensuring smooth transitions, strong technical execution, and effective escalation management while mentoring and supporting field teams.\n\nWhat You Will Be Working On\n\nWork with a safety-first mentality\nEngage early in the demo lab, working alongside Global Product Support (GPS)\nSupport and learn from initial tool builds at manufacturing facilities and ensure readiness for customer shipment\nPartner with GPS and Field teams to install and bring up tools at customer sites\nVerify tool setup, startup, and operational performance meet specifications\nTrain local Field Service Engineers (FSEs) and ensure full operational readiness\nConfirm local teams are fully qualified to independently support the tool\nSupport regional escalations during NPI and drive rapid resolution\nTravel domestically and internationally as required (typically 50% minimum, including extended travel\n\nWhat We Are Looking For\n\nBachelor's degree in technical field (Engineering, Chemistry, Computer Science) or equivalent technical training\nOR Associate's degree in technical field with 6+ years of in-fab experience\n3+ years of experience at ASM or directly related experience (ALD, PEALD, EPI, PECVD, CVD)\n5+ years of experience in the electronic or semiconductor industry preferred\nExperience supporting tool installation, qualification, and ramp in semiconductor fabs\nKnowledge of structured troubleshooting (hypothesis-based problem solving)\nFamiliarity with escalation management and field support models\n\nWhat Sets You Apart\n\nExperience with ASM platforms (XP8, Synergis, Intrepid, Prominis)\nAbility to handle customer situations, develop action plans, and drive resolution with ASM and customers\nStrong team collaboration skills with the ability to work independently and lead meetings\nStructured, logic-based troubleshooting skills with the ability to coach others\nAbility to operate effectively in a fast-paced, multifunctional environment independently\nStrong multitasking and organizational capabilities\nAdvanced electrical, mechanical, and overall system knowledge (hardware, software, process)\nProficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP\nExcellent communication skills—clear, concise, and effective with peers, management, and customers\nStrong leadership qualities with the ability to mentor and develop others\nActs as a role model while fostering strong internal and customer relationships\n\nWhy join ASM?\n\nWe're looking for engineers who can lead from the front—supporting new product introductions and ensuring successful tool deployment in high-impact customer environments.\nIf you thrive in fast-paced settings, enjoy solving complex technical challenges, and want to play a key role in bridging engineering and field operations, ASM offers the opportunity to grow your technical expertise and leadership capabilities while supporting cutting-edge semiconductor technologies.\n\n2026 is the year to join ASM. Apply now!\n\nApply today to be part of what's next.\nWe make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.\nTo learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.\nASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.","company":"Asm","rawCompany":"asm","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-04T17:32:36.813Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"51-9141.00","title":"Semiconductor Processing Technicians","slug":"semiconductor-processing-technicians"}],"industries":[{"code":"334413","title":"Semiconductor and Related Device Manufacturing","slug":"semiconductor-and-related-device-manufacturing"},{"code":"333242","title":"Semiconductor Machinery Manufacturing","slug":"semiconductor-machinery-manufacturing"},{"code":"541715","title":"Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)","slug":"research-and-development-in-the-physical-engineering-and-life-sciences-except-nanotechnology-and-biotechnology"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Engineer II, Technical Support","description":"Step into a career with ASM, where cutting edge technology meets collaborative culture.\nFor over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.\n\nAs a Senior Engineer II – Technical Support, you will lead early engagement and field readiness for new product introductions (NPI), ensuring successful deployment of ASM tools at customer sites. Acting as a critical bridge between engineering, factory, and field teams, you will own installation, startup, knowledge transfer, and escalation support for new tools, including first-of-a-kind and first-in-region implementations. Your work will directly drive customer satisfaction through readiness, quality, and rapid issue resolution.\nIn this role, you will operate across demo labs, manufacturing environments, and customer fabs—supporting tool builds, validating readiness, and enabling successful installations. You will collaborate closely with Global Product Support (GPS) and field teams to ensure tools meet performance expectations and that regional teams are fully prepared to support them independently.\nFrom initial builds through customer ramp, you will play a key role in ensuring smooth transitions, strong technical execution, and effective escalation management while mentoring and supporting field teams.\n\nWhat You Will Be Working On\n\nWork with a safety-first mentality\nEngage early in the demo lab, working alongside Global Product Support (GPS)\nSupport and learn from initial tool builds at manufacturing facilities and ensure readiness for customer shipment\nPartner with GPS and Field teams to install and bring up tools at customer sites\nVerify tool setup, startup, and operational performance meet specifications\nTrain local Field Service Engineers (FSEs) and ensure full operational readiness\nConfirm local teams are fully qualified to independently support the tool\nSupport regional escalations during NPI and drive rapid resolution\nTravel domestically and internationally as required (typically 50% minimum, including extended travel\n\nWhat We Are Looking For\n\nBachelor's degree in technical field (Engineering, Chemistry, Computer Science) or equivalent technical training\nOR Associate's degree in technical field with 6+ years of in-fab experience\n3+ years of experience at ASM or directly related experience (ALD, PEALD, EPI, PECVD, CVD)\n5+ years of experience in the electronic or semiconductor industry preferred\nExperience supporting tool installation, qualification, and ramp in semiconductor fabs\nKnowledge of structured troubleshooting (hypothesis-based problem solving)\nFamiliarity with escalation management and field support models\n\nWhat Sets You Apart\n\nExperience with ASM platforms (XP8, Synergis, Intrepid, Prominis)\nAbility to handle customer situations, develop action plans, and drive resolution with ASM and customers\nStrong team collaboration skills with the ability to work independently and lead meetings\nStructured, logic-based troubleshooting skills with the ability to coach others\nAbility to operate effectively in a fast-paced, multifunctional environment independently\nStrong multitasking and organizational capabilities\nAdvanced electrical, mechanical, and overall system knowledge (hardware, software, process)\nProficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP\nExcellent communication skills—clear, concise, and effective with peers, management, and customers\nStrong leadership qualities with the ability to mentor and develop others\nActs as a role model while fostering strong internal and customer relationships\n\nWhy join ASM?\n\nWe're looking for engineers who can lead from the front—supporting new product introductions and ensuring successful tool deployment in high-impact customer environments.\nIf you thrive in fast-paced settings, enjoy solving complex technical challenges, and want to play a key role in bridging engineering and field operations, ASM offers the opportunity to grow your technical expertise and leadership capabilities while supporting cutting-edge semiconductor technologies.\n\n2026 is the year to join ASM. Apply now!\n\nApply today to be part of what's next.\nWe make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.\nTo learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.\nASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.","datePosted":"2026-08-04T17:32:36.813Z","dateModified":"2026-08-04T17:32:36.813Z","hiringOrganization":{"@type":"Organization","name":"Asm","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4dfd681762dfff6bbacdfbe1"},"url":"https://jobsearcher.com/jobs/4dfd681762dfff6bbacdfbe1"}}