{"schemaVersion":"jobsearcher.job.v1","id":"4dd3ff5d299804bb0d87484a","url":"https://jobsearcher.com/jobs/4dd3ff5d299804bb0d87484a","canonicalUrl":"https://jobsearcher.com/jobs/4dd3ff5d299804bb0d87484a","title":"Senior Software Engineer, Agent Development","description":"Senior Software Engineer, Agent Development\r\nAbout Decagon\r\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle — shape how we work and grow as a team.\r\nAbout The Team\r\nThe Agent Building team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams.\r\nAbout The Role\r\nYou'll be a full-stack product engineer building the tools that empower customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.\r\nIn this role, you will\r\nEliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment\r\nCreate AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\r\nDesign configuration abstractions that balance power and simplicity – handling diverse use cases while remaining accessible to non-technical teams\r\nBuild monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\r\nOwn features end-to-end, from technical architecture through deployment and iteration\r\nYour background looks something like this\r\n4+ years building full-stack software products with strong product thinking\r\nProficient in TypeScript and/or Python, comfortable working across the entire stack\r\nExperience translating complex technical capabilities into simple, usable interfaces\r\nTrack record of balancing technical excellence with pragmatic shipping\r\nEven better\r\nExperience building developer tools, APIs, platforms, or internal tools that became customer-facing\r\nBackground with LLMs, prompt engineering, or AI agent systems\r\nFamiliarity with asynchronous programming and building scalable systems\r\nExperience with observability, data visualization, or analytics products\r\nBenefits\r\nMedical, dental, and vision benefits\r\nTake what you need vacation policy\r\nDaily lunches, dinners, and snacks in the office to keep you at your best\r\nCompensation\r\n$250K – $330K + Offers Equity\r\nJ-18808-Ljbffr","company":"SupportFinity","rawCompany":"supportfinity","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:42:03.873Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1254.00","title":"Web Developers","slug":"web-developers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Software Engineer, Agent Development","description":"Senior Software Engineer, Agent Development\r\nAbout Decagon\r\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle — shape how we work and grow as a team.\r\nAbout The Team\r\nThe Agent Building team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams.\r\nAbout The Role\r\nYou'll be a full-stack product engineer building the tools that empower customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.\r\nIn this role, you will\r\nEliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment\r\nCreate AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\r\nDesign configuration abstractions that balance power and simplicity – handling diverse use cases while remaining accessible to non-technical teams\r\nBuild monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\r\nOwn features end-to-end, from technical architecture through deployment and iteration\r\nYour background looks something like this\r\n4+ years building full-stack software products with strong product thinking\r\nProficient in TypeScript and/or Python, comfortable working across the entire stack\r\nExperience translating complex technical capabilities into simple, usable interfaces\r\nTrack record of balancing technical excellence with pragmatic shipping\r\nEven better\r\nExperience building developer tools, APIs, platforms, or internal tools that became customer-facing\r\nBackground with LLMs, prompt engineering, or AI agent systems\r\nFamiliarity with asynchronous programming and building scalable systems\r\nExperience with observability, data visualization, or analytics products\r\nBenefits\r\nMedical, dental, and vision benefits\r\nTake what you need vacation policy\r\nDaily lunches, dinners, and snacks in the office to keep you at your best\r\nCompensation\r\n$250K – $330K + Offers Equity\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:42:03.873Z","dateModified":"2026-07-16T01:42:03.873Z","hiringOrganization":{"@type":"Organization","name":"SupportFinity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4dd3ff5d299804bb0d87484a"},"url":"https://jobsearcher.com/jobs/4dd3ff5d299804bb0d87484a"}}