{"schemaVersion":"jobsearcher.job.v1","id":"4dcf0e8e0076f56e7ed34dd1","url":"https://jobsearcher.com/jobs/4dcf0e8e0076f56e7ed34dd1","canonicalUrl":"https://jobsearcher.com/jobs/4dcf0e8e0076f56e7ed34dd1","title":"Associate Support Engineer","description":"Job Description(NOC) Engineer/Technician is responsible for ensuring the high availability, performance, and security of a company's cloud-based infrastructure (AWS, Azure, GCP) and network systems. They serve as the first point of contact for technical issues, performing 24/7 monitoring, troubleshooting, and incident response to minimize downtime.Core Responsibilities24/7 Monitoring & Alerting: Continuously watch over cloud infrastructure, network traffic, servers, and applications using monitoring tools to detect and resolve issues proactively.Incident Management & Troubleshooting: Diagnose and resolve network, server, and cloud-specific issues within agreed Service Level Agreements (SLAs).Escalation: Identify, document, and escalate complex issues to Tier II, Tier III, or engineering teams.Maintenance & Updates: Perform patch management, system upgrades, and routine maintenance to maintain system security.Documentation: Maintain detailed documentation of incidents, resolutions, and network performance, including generating incident reports .Support & Communication: Provide technical support to internal teams and clients, includingRequired Skills And QualificationsTechnical Expertise: Strong understanding of IP networks, cloud platforms (e.g., AWS, Azure, GCP), Linux operating systems, and network troubleshooting tools.Experience: Previous experience in a NOC environment or similar IT infrastructure support role is typically required.Analytical Skills: Strong problem-solving skills to analyze root causes and fix issues .Communication: Excellent verbal and written skills to interact with clients and other IT teams.Flexibility: Availability to work in shifts, including nights and weekends (24/7 environment).Education: A bachelor’s degree in computer science, information systems, or a related field is often preferred.Key Performance MetricsSystem Uptime: Maintaining high availability of network services.Time to Resolution: Quickly resolving incidents to minimize business impact.Ticket Accuracy: Proper documentation and categorization of incidents.QualificationsBachelors DegreeRange Of Year Experience-Min Year0Range Of Year Experience-Max Year2","company":"Infinite Computer Solutions","rawCompany":"infinite computer solutions","city":"Campus","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-05-20T18:21:59.658Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Support Engineer","description":"Job Description(NOC) Engineer/Technician is responsible for ensuring the high availability, performance, and security of a company's cloud-based infrastructure (AWS, Azure, GCP) and network systems. They serve as the first point of contact for technical issues, performing 24/7 monitoring, troubleshooting, and incident response to minimize downtime.Core Responsibilities24/7 Monitoring & Alerting: Continuously watch over cloud infrastructure, network traffic, servers, and applications using monitoring tools to detect and resolve issues proactively.Incident Management & Troubleshooting: Diagnose and resolve network, server, and cloud-specific issues within agreed Service Level Agreements (SLAs).Escalation: Identify, document, and escalate complex issues to Tier II, Tier III, or engineering teams.Maintenance & Updates: Perform patch management, system upgrades, and routine maintenance to maintain system security.Documentation: Maintain detailed documentation of incidents, resolutions, and network performance, including generating incident reports .Support & Communication: Provide technical support to internal teams and clients, includingRequired Skills And QualificationsTechnical Expertise: Strong understanding of IP networks, cloud platforms (e.g., AWS, Azure, GCP), Linux operating systems, and network troubleshooting tools.Experience: Previous experience in a NOC environment or similar IT infrastructure support role is typically required.Analytical Skills: Strong problem-solving skills to analyze root causes and fix issues .Communication: Excellent verbal and written skills to interact with clients and other IT teams.Flexibility: Availability to work in shifts, including nights and weekends (24/7 environment).Education: A bachelor’s degree in computer science, information systems, or a related field is often preferred.Key Performance MetricsSystem Uptime: Maintaining high availability of network services.Time to Resolution: Quickly resolving incidents to minimize business impact.Ticket Accuracy: Proper documentation and categorization of incidents.QualificationsBachelors DegreeRange Of Year Experience-Min Year0Range Of Year Experience-Max Year2","datePosted":"2026-05-20T18:21:59.658Z","dateModified":"2026-05-20T18:21:59.658Z","hiringOrganization":{"@type":"Organization","name":"Infinite Computer Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Campus","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4dcf0e8e0076f56e7ed34dd1"},"url":"https://jobsearcher.com/jobs/4dcf0e8e0076f56e7ed34dd1"}}