{"schemaVersion":"jobsearcher.job.v1","id":"4dc72e9fac0c04729182324a","url":"https://jobsearcher.com/jobs/4dc72e9fac0c04729182324a","canonicalUrl":"https://jobsearcher.com/jobs/4dc72e9fac0c04729182324a","title":"Sr. Program Director, Robotics Operations & Client Delivery","description":"SENIOR PROGRAM DIRECTOR, ROBOTICS OPERATIONS & CLIENT DELIVERY\nWHO WE ARE\nEverforth Apex Systems is a leading global technology and digital engineering firm dedicated to helping organizations adapt, innovate, and thrive in a world of constant change. Leveraging deep industry insights and proven expertise, we deliver end-to-end solutions that accelerate time-to-value and realize our clients’ digital visions across commercial and federal sectors.\n\nOur comprehensive solution portfolio spans AI & data, cloud and infrastructure, digital engineering, customer experience, cybersecurity, enterprise platforms, application development, strategy, transformation, and managed services. Powered by proprietary assets, accelerators, and strong alliances with cutting-edge technology partners—including Adobe, AWS, Microsoft, Salesforce, and more—we turn complexity into progress and measurable business outcomes.\n\nWith a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. As part of the commercial segment of Everforth, we are committed to driving the next wave of global IT services and digital transformation.\n\nJOB DESCRIPTION\nThe Senior Program Director will serve as the onsite single accountable leader and directly responsible for a high-visibility robotics operations partnership. This leader will own end-to-end program health, client confidence, operating performance, cross-site governance, risk, and leadership accountability across a multi-site, multi-shift contingent workforce operating system.\n\nYou will act as the senior onsite relationship owner across Robotics Operations, Extended Workforce partners, Apex leadership, and cross-functional stakeholders. This role is accountable for building a predictable, transparent, fast, and credible operating model that enables strong delivery, disciplined escalation, trusted data, and consistent execution across sites and shifts.\n\nProgram Ownership & Client Partnership\n\nServe as the senior onsite relationship owner across Robotics Operations, Extended Workforce partners, Apex leadership, and cross-functional stakeholders.\n\nOwn the integrated roadmap for scale, site readiness, leadership capacity, operational maturity, tooling, and risk retirement.\n\nLead operating reviews, executive updates, escalations, and recovery plans using decision-grade facts and data.\n\nAlign stakeholders and drive accountability across operational priorities, risks, dependencies, and business outcomes.\n\nGovernance, Data Integrity & Operating Rhythm\n\nOwn the program management system, including decision rights, RACIs, action and risk registers, dependencies, escalation thresholds, and closure verification.\n\nMaintain source-of-truth integrity across staffing, training, quality, downtime, inventory, attendance, incident, operational, and timekeeping data.\n\nDrive structured problem-solving processes, including fact gathering, containment actions, root cause analysis, countermeasures, and effectiveness verification.\n\nEstablish and maintain operating rhythms, governance forums, and performance management mechanisms that ensure operational discipline and accountability.\n\nMulti-Site Operational Excellence\n\nOversee operator performance, quality, training, inventory management, technical uptime, workforce management, reporting, and facility dependencies across multiple sites and shifts.\n\nCoach site and shift leaders to own daily execution, cross-shift continuity, client communication, and escalation quality.\n\nStandardize operating expectations, processes, and best practices while enabling practical adaptation to site-specific requirements.\n\nMonitor performance trends and drive continuous improvement initiatives that enhance operational effectiveness and service delivery.\n\nPeople, Safety, Security & Risk Management\n\nMaintain strong partnerships with HR/EI, Legal, EWF, EHS, Facilities, Security/GSOC, and site leadership teams.\n\nEnsure frontline leaders operate within established authority and governance frameworks.\n\nEscalate employee relations, medical, protected-class, wage and hour, safety, security, threat, or workplace violence matters through approved channels.\n\nCoordinate calm, fact-based incident response efforts while preserving evidence, confidentiality, and functional decision rights.\n\nPromote a culture of safety, compliance, accountability, and risk awareness across all operational environments.\n\nFinancial, Contractual & Organizational Leadership\n\nPartner with engagement teams to manage the operational view of budgets, forecasts, staffing models, resource allocation, and cost-to-serve metrics.\n\nEnsure delivery aligns with contractual obligations, SOWs, SLAs, KPIs, and change control requirements.\n\nEvaluate and communicate tradeoffs related to scope, cost, service levels, and operational risk.\n\nBuild and develop a high-accountability leadership bench across site, shift, floor, quality, inventory, technical, workforce, and reporting functions.\n\nDrive organizational effectiveness through leadership development, succession planning, and operational talent strategy.\n\nJOB REQUIREMENTS\n\nBachelor’s degree in Engineering, Operations, Business Administration, Supply Chain, Robotics, Technology, or a related field, or equivalent practical experience.\n\n10+ years of experience leading complex, high-velocity operations, program management, or technical operations in technology, robotics, automation, logistics, manufacturing, hardware, or a comparably demanding environment.\n\nDemonstrated end-to-end ownership across multiple sites, shifts, workstreams, and senior stakeholders, including leadership through senior managers and layered frontline organizations at large scale.\n\nStrong command of KPIs, dashboards, operating reviews, action/risk management, SOPs, audits, incident escalation, and data-based problem solving.\n\nProven ability to convert ambiguous or conflicting operational data into verified facts, decisions, named owners, and measurable countermeasures.\n\nExperience partnering with HR, Legal, EHS/Safety, Security, Facilities, Finance, Recruiting, Payroll, and client teams in sensitive or high-risk operating contexts.\n\nStrong financial and contractual judgment, including budgets, forecasts, staffing models, SOW/SLA interpretation, and change governance.\n\nExceptional executive communication, conflict navigation, and stakeholder management; able to remain calm, precise, and decisive during critical operations.\n\nAbility to work primarily onsite across the Bay area and respond through defined escalation paths when leadership is required.\n\nPreferred Qualifications\n\nRobotics, automation, hardware/software integration, laboratory, manufacturing, fulfillment, or data acquisition operations experience.\n\nExperience scaling a pilot, opening a site, or stabilizing a program during rapid growth or operating-model change.\n\nContingent workforce, vendor-managed operations, workforce compliance, or client-site delivery experience.\n\nLean, Six Sigma, PMP, ITIL, or comparable training.\n\nMBA or advanced degree in engineering, operations, or related fields.\n\nOUR COMPREHENSIVE BENEFITS\n\nCompetitive Salary. The compensation for this role is made up of base and bonus. Attainable first year total earnings for this role should be $240-280K.\n\nHealth, Dental and Vision Insurance\n\nHealth Savings Accounts (HSA) with Employer Contribution\n\nFlexible Spending Accounts\n\nLong and Short-Term Disability\n\nLife Insurance\n\nVoluntary Benefits\n\nEmployee Assistance Program\n\nWellness Incentives\n\nVacation and Holiday Pay\n\n401(k) Retirement Plan with Employer Match\n\nEmployee Stock Purchase\n\nTraining and Advancement opportunities\n\nTuition Reimbursement\n\nBirthdays Off\n\nReferral Program\n\nTeam Building Events\n\nDiscount Programs\n\nEverforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact CorporateRecruiting@apexsystems.com.\n\n#J-18808-Ljbffr","company":"Everforth","rawCompany":"everforth","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-09-21T03:33:51.611Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Program Director, Robotics Operations & Client Delivery","description":"SENIOR PROGRAM DIRECTOR, ROBOTICS OPERATIONS & CLIENT DELIVERY\nWHO WE ARE\nEverforth Apex Systems is a leading global technology and digital engineering firm dedicated to helping organizations adapt, innovate, and thrive in a world of constant change. Leveraging deep industry insights and proven expertise, we deliver end-to-end solutions that accelerate time-to-value and realize our clients’ digital visions across commercial and federal sectors.\n\nOur comprehensive solution portfolio spans AI & data, cloud and infrastructure, digital engineering, customer experience, cybersecurity, enterprise platforms, application development, strategy, transformation, and managed services. Powered by proprietary assets, accelerators, and strong alliances with cutting-edge technology partners—including Adobe, AWS, Microsoft, Salesforce, and more—we turn complexity into progress and measurable business outcomes.\n\nWith a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. As part of the commercial segment of Everforth, we are committed to driving the next wave of global IT services and digital transformation.\n\nJOB DESCRIPTION\nThe Senior Program Director will serve as the onsite single accountable leader and directly responsible for a high-visibility robotics operations partnership. This leader will own end-to-end program health, client confidence, operating performance, cross-site governance, risk, and leadership accountability across a multi-site, multi-shift contingent workforce operating system.\n\nYou will act as the senior onsite relationship owner across Robotics Operations, Extended Workforce partners, Apex leadership, and cross-functional stakeholders. This role is accountable for building a predictable, transparent, fast, and credible operating model that enables strong delivery, disciplined escalation, trusted data, and consistent execution across sites and shifts.\n\nProgram Ownership & Client Partnership\n\nServe as the senior onsite relationship owner across Robotics Operations, Extended Workforce partners, Apex leadership, and cross-functional stakeholders.\n\nOwn the integrated roadmap for scale, site readiness, leadership capacity, operational maturity, tooling, and risk retirement.\n\nLead operating reviews, executive updates, escalations, and recovery plans using decision-grade facts and data.\n\nAlign stakeholders and drive accountability across operational priorities, risks, dependencies, and business outcomes.\n\nGovernance, Data Integrity & Operating Rhythm\n\nOwn the program management system, including decision rights, RACIs, action and risk registers, dependencies, escalation thresholds, and closure verification.\n\nMaintain source-of-truth integrity across staffing, training, quality, downtime, inventory, attendance, incident, operational, and timekeeping data.\n\nDrive structured problem-solving processes, including fact gathering, containment actions, root cause analysis, countermeasures, and effectiveness verification.\n\nEstablish and maintain operating rhythms, governance forums, and performance management mechanisms that ensure operational discipline and accountability.\n\nMulti-Site Operational Excellence\n\nOversee operator performance, quality, training, inventory management, technical uptime, workforce management, reporting, and facility dependencies across multiple sites and shifts.\n\nCoach site and shift leaders to own daily execution, cross-shift continuity, client communication, and escalation quality.\n\nStandardize operating expectations, processes, and best practices while enabling practical adaptation to site-specific requirements.\n\nMonitor performance trends and drive continuous improvement initiatives that enhance operational effectiveness and service delivery.\n\nPeople, Safety, Security & Risk Management\n\nMaintain strong partnerships with HR/EI, Legal, EWF, EHS, Facilities, Security/GSOC, and site leadership teams.\n\nEnsure frontline leaders operate within established authority and governance frameworks.\n\nEscalate employee relations, medical, protected-class, wage and hour, safety, security, threat, or workplace violence matters through approved channels.\n\nCoordinate calm, fact-based incident response efforts while preserving evidence, confidentiality, and functional decision rights.\n\nPromote a culture of safety, compliance, accountability, and risk awareness across all operational environments.\n\nFinancial, Contractual & Organizational Leadership\n\nPartner with engagement teams to manage the operational view of budgets, forecasts, staffing models, resource allocation, and cost-to-serve metrics.\n\nEnsure delivery aligns with contractual obligations, SOWs, SLAs, KPIs, and change control requirements.\n\nEvaluate and communicate tradeoffs related to scope, cost, service levels, and operational risk.\n\nBuild and develop a high-accountability leadership bench across site, shift, floor, quality, inventory, technical, workforce, and reporting functions.\n\nDrive organizational effectiveness through leadership development, succession planning, and operational talent strategy.\n\nJOB REQUIREMENTS\n\nBachelor’s degree in Engineering, Operations, Business Administration, Supply Chain, Robotics, Technology, or a related field, or equivalent practical experience.\n\n10+ years of experience leading complex, high-velocity operations, program management, or technical operations in technology, robotics, automation, logistics, manufacturing, hardware, or a comparably demanding environment.\n\nDemonstrated end-to-end ownership across multiple sites, shifts, workstreams, and senior stakeholders, including leadership through senior managers and layered frontline organizations at large scale.\n\nStrong command of KPIs, dashboards, operating reviews, action/risk management, SOPs, audits, incident escalation, and data-based problem solving.\n\nProven ability to convert ambiguous or conflicting operational data into verified facts, decisions, named owners, and measurable countermeasures.\n\nExperience partnering with HR, Legal, EHS/Safety, Security, Facilities, Finance, Recruiting, Payroll, and client teams in sensitive or high-risk operating contexts.\n\nStrong financial and contractual judgment, including budgets, forecasts, staffing models, SOW/SLA interpretation, and change governance.\n\nExceptional executive communication, conflict navigation, and stakeholder management; able to remain calm, precise, and decisive during critical operations.\n\nAbility to work primarily onsite across the Bay area and respond through defined escalation paths when leadership is required.\n\nPreferred Qualifications\n\nRobotics, automation, hardware/software integration, laboratory, manufacturing, fulfillment, or data acquisition operations experience.\n\nExperience scaling a pilot, opening a site, or stabilizing a program during rapid growth or operating-model change.\n\nContingent workforce, vendor-managed operations, workforce compliance, or client-site delivery experience.\n\nLean, Six Sigma, PMP, ITIL, or comparable training.\n\nMBA or advanced degree in engineering, operations, or related fields.\n\nOUR COMPREHENSIVE BENEFITS\n\nCompetitive Salary. The compensation for this role is made up of base and bonus. Attainable first year total earnings for this role should be $240-280K.\n\nHealth, Dental and Vision Insurance\n\nHealth Savings Accounts (HSA) with Employer Contribution\n\nFlexible Spending Accounts\n\nLong and Short-Term Disability\n\nLife Insurance\n\nVoluntary Benefits\n\nEmployee Assistance Program\n\nWellness Incentives\n\nVacation and Holiday Pay\n\n401(k) Retirement Plan with Employer Match\n\nEmployee Stock Purchase\n\nTraining and Advancement opportunities\n\nTuition Reimbursement\n\nBirthdays Off\n\nReferral Program\n\nTeam Building Events\n\nDiscount Programs\n\nEverforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact CorporateRecruiting@apexsystems.com.\n\n#J-18808-Ljbffr","datePosted":"2026-09-21T03:33:51.611Z","dateModified":"2026-09-21T03:33:51.611Z","hiringOrganization":{"@type":"Organization","name":"Everforth","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4dc72e9fac0c04729182324a"},"url":"https://jobsearcher.com/jobs/4dc72e9fac0c04729182324a"}}