{"schemaVersion":"jobsearcher.job.v1","id":"4dbc603b3b428366ad00096a","url":"https://jobsearcher.com/jobs/4dbc603b3b428366ad00096a","canonicalUrl":"https://jobsearcher.com/jobs/4dbc603b3b428366ad00096a","title":"Knowledge Base Associate","description":"A company is looking for a Knowledge Base Associate I to enhance customer education on their SaaS product.\nKey Responsibilities\n\n Audit and optimize help documentation based on customer feedback\n Collaborate with Product Managers and Engineers to update articles with new feature releases\n Create multimedia educational content to enhance written guides\n\nRequired Qualifications\n\n 2-3 years of experience in SaaS, martech, or a related field\n 1-3 years of experience creating customer-facing help documentation\n Experience working with small/local businesses is preferred\n Proficiency with screen-capture and video tools\n Familiarity with the HighLevel platform is advantageous","company":"Virtual Vocations","rawCompany":"virtual vocations","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-14T03:29:07.132Z","occupations":[{"code":"27-3042.00","title":"Technical Writers","slug":"technical-writers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"337110","title":"Wood Kitchen Cabinet and Countertop Manufacturing","slug":"wood-kitchen-cabinet-and-countertop-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Knowledge Base Associate","description":"A company is looking for a Knowledge Base Associate I to enhance customer education on their SaaS product.\nKey Responsibilities\n\n Audit and optimize help documentation based on customer feedback\n Collaborate with Product Managers and Engineers to update articles with new feature releases\n Create multimedia educational content to enhance written guides\n\nRequired Qualifications\n\n 2-3 years of experience in SaaS, martech, or a related field\n 1-3 years of experience creating customer-facing help documentation\n Experience working with small/local businesses is preferred\n Proficiency with screen-capture and video tools\n Familiarity with the HighLevel platform is advantageous","datePosted":"2026-04-14T03:29:07.132Z","dateModified":"2026-04-14T03:29:07.132Z","hiringOrganization":{"@type":"Organization","name":"Virtual Vocations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4dbc603b3b428366ad00096a"},"url":"https://jobsearcher.com/jobs/4dbc603b3b428366ad00096a"}}