{"schemaVersion":"jobsearcher.job.v1","id":"4db4cdfc20f9dd0cb77aa8d4","url":"https://jobsearcher.com/jobs/4db4cdfc20f9dd0cb77aa8d4","canonicalUrl":"https://jobsearcher.com/jobs/4db4cdfc20f9dd0cb77aa8d4","title":"Implementation Consultant, Emergency Operations","description":"About First Due\nFirst Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.\nJob Title: Implementation Consultant, Emergency Operations\nLocation: Remote - US Only\nCountry: United States\nDepartment: Professional Services\nReports To: Manager, Implementation Consulting\nPosition Type: Full-Time\nSalary: $80,000\nJob Summary:\nThe Implementation Consultant, Emergency Operations owns the configuration, deployment, and customer enablement of First Due's field response and operations modules: Pre-Planning, Responder, Hydrants, and Command. The role serves Core agencies in standard pairing with an Implementation Manager, provides on-call complex-configuration support to Essentials, and contributes to Enterprise engagements. These modules put First Due in the field and on the apparatus. The role demands working knowledge of fire ground operations, incident command, pre-incident planning, and water supply, and the ability to configure mobile and map-based tools that responders rely on during active incidents.\nKey Responsibilities:\nModule configuration and delivery\nConfigure Pre-Planning, including occupancy and building records, hazards, tactical information, and pre-incident plans aligned to NFPA 1620 practice.\nConfigure Responder for mobile incident response, including unit response views, dispatch and AVL information, and field access to occupancy and pre-plan data.\nConfigure Hydrants, including hydrant inventory, flow testing records, and water supply data aligned to NFPA 291 practice.\nConfigure Command for incident command and accountability, including tactical worksheets and on-scene workflows.\nProject execution and product partnership\nPartner with the assigned Implementation Manager to deliver milestones on plan, surfacing risks early.\nMaintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.\nPartner with Technical Services on CAD and AVL data flows relevant to Responder and Command.\nSurface product gaps, defects, and enhancement requests for the cluster to the Team Manager and Product organization.\nQualifications:\nThree or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent operational experience in a fire or public safety agency.\nStrong public safety industry knowledge, including fire ground operations, incident command structures, pre-incident planning, and water supply.\nDemonstrated working knowledge of field response workflows and the operational contexts in which mobile response tools are used.\nFamiliarity with GIS and mapping concepts as applied to occupancies, hydrants, and response data.\nStrong organizational skills with the ability to manage multiple concurrent customer projects.\nExcellent communication, training delivery, and stakeholder engagement skills.\nExperience with Rocketlane or a comparable professional services delivery platform.\nPreferred Qualifications:\nDirect experience as a firefighter, company officer, training officer, or fire service GIS or pre-planning coordinator.\nWorking knowledge of NFPA 1620 (pre-incident planning) and NFPA 291 (fire flow testing and hydrant marking).\nExperience with GIS platforms, or with mobile data terminal and field-response applications.\nWorking knowledge of Salesforce, including account data hygiene and project handoff from sales.\nPMP, ITIL, or equivalent professional certification.\nFor US-based Roles\nAll applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.\n\nPhysical Demands and Work Environment\nThis role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.\n\nWorking at First Due\nFirst Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.\n\nIf you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.\n\nFirst Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.\n\nWhen you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy.","company":"First Due","rawCompany":"first due","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T19:35:15.508Z","occupations":[{"code":"33-1021.00","title":"First-Line Supervisors of Firefighting and Prevention Workers","slug":"first-line-supervisors-of-firefighting-and-prevention-workers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"922160","title":"Fire Protection","slug":"fire-protection"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Consultant, Emergency Operations","description":"About First Due\nFirst Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.\nJob Title: Implementation Consultant, Emergency Operations\nLocation: Remote - US Only\nCountry: United States\nDepartment: Professional Services\nReports To: Manager, Implementation Consulting\nPosition Type: Full-Time\nSalary: $80,000\nJob Summary:\nThe Implementation Consultant, Emergency Operations owns the configuration, deployment, and customer enablement of First Due's field response and operations modules: Pre-Planning, Responder, Hydrants, and Command. The role serves Core agencies in standard pairing with an Implementation Manager, provides on-call complex-configuration support to Essentials, and contributes to Enterprise engagements. These modules put First Due in the field and on the apparatus. The role demands working knowledge of fire ground operations, incident command, pre-incident planning, and water supply, and the ability to configure mobile and map-based tools that responders rely on during active incidents.\nKey Responsibilities:\nModule configuration and delivery\nConfigure Pre-Planning, including occupancy and building records, hazards, tactical information, and pre-incident plans aligned to NFPA 1620 practice.\nConfigure Responder for mobile incident response, including unit response views, dispatch and AVL information, and field access to occupancy and pre-plan data.\nConfigure Hydrants, including hydrant inventory, flow testing records, and water supply data aligned to NFPA 291 practice.\nConfigure Command for incident command and accountability, including tactical worksheets and on-scene workflows.\nProject execution and product partnership\nPartner with the assigned Implementation Manager to deliver milestones on plan, surfacing risks early.\nMaintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.\nPartner with Technical Services on CAD and AVL data flows relevant to Responder and Command.\nSurface product gaps, defects, and enhancement requests for the cluster to the Team Manager and Product organization.\nQualifications:\nThree or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent operational experience in a fire or public safety agency.\nStrong public safety industry knowledge, including fire ground operations, incident command structures, pre-incident planning, and water supply.\nDemonstrated working knowledge of field response workflows and the operational contexts in which mobile response tools are used.\nFamiliarity with GIS and mapping concepts as applied to occupancies, hydrants, and response data.\nStrong organizational skills with the ability to manage multiple concurrent customer projects.\nExcellent communication, training delivery, and stakeholder engagement skills.\nExperience with Rocketlane or a comparable professional services delivery platform.\nPreferred Qualifications:\nDirect experience as a firefighter, company officer, training officer, or fire service GIS or pre-planning coordinator.\nWorking knowledge of NFPA 1620 (pre-incident planning) and NFPA 291 (fire flow testing and hydrant marking).\nExperience with GIS platforms, or with mobile data terminal and field-response applications.\nWorking knowledge of Salesforce, including account data hygiene and project handoff from sales.\nPMP, ITIL, or equivalent professional certification.\nFor US-based Roles\nAll applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.\n\nPhysical Demands and Work Environment\nThis role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.\n\nWorking at First Due\nFirst Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.\n\nIf you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.\n\nFirst Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.\n\nWhen you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy.","datePosted":"2026-08-03T19:35:15.508Z","dateModified":"2026-08-03T19:35:15.508Z","hiringOrganization":{"@type":"Organization","name":"First Due","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4db4cdfc20f9dd0cb77aa8d4"},"url":"https://jobsearcher.com/jobs/4db4cdfc20f9dd0cb77aa8d4"}}