{"schemaVersion":"jobsearcher.job.v1","id":"4d9d5a599809b1447b5d6a32","url":"https://jobsearcher.com/jobs/4d9d5a599809b1447b5d6a32","canonicalUrl":"https://jobsearcher.com/jobs/4d9d5a599809b1447b5d6a32","title":"Technical Engineer","description":"*Job Title: Technical Engineer*\n\n_*Job Brief*_\n\n_The Technical Engineer is responsible for the more complex technical support needs of our customers, not resolved by Tier 1 and Tier 2 Service Desk teams. This individual will have in-depth knowledge of the customer with the desired goal of training/mentoring the team and reducing the number of escalations to improve Service Delivery. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software._\n\n*Essential Duties and Responsibilities:*\n\n· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.\n\n· Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware.\n\n· Maintain specific knowledge of the customer and how IT relates to their business strategy and goals\n\n· Participate in creating and maintaining DPS corporate best practices.\n\n· Documentation to include accurate time and work detail recording.\n\n· Document internal processes and procedures related to duties and responsibilities\n\n· Escalate service or project issues that cannot be completed within agreed service levels\n\n· Implement and Support client environments to include firewalls, switches, Microsoft Azure, M365 SharePoint, and other types as required.\n\n· Primary contact for T1/T2 service technicians/engineers – mentoring, escalation and direction (ability to provide “how to do tasks”)\n\n· Provide escalation on off business hours, or may be requested to assist with weekend coverage\n\n· Duties that may be required that are not clearly defined for overall success of DP Solutions, our clients and our work environment\n\n· Support the six core principals of DP Solutions: Surprise & Delight; Teamwork; Own It; Our People Matter; Long Term View; Integrity\n\n· Perform related duties as assigned by supervisor\n\n· Maintain compliance with all company policies and procedures\n\n*Knowledge, Skills and/or Abilities Required:*\n\n· Skills to diagnose and effectively troubleshoot technical issues\n\n· Proficiency with information technology regarding both hardware and software, and in depth knowledge of Microsoft server and desktop operating systems\n\n· Ability to support virtualization services of VMware and Microsoft Hyper-V\n\n· Ability to support the Azure, AWS Cloud Platforms, and the M365 Ecosystem.\n\n· Self-motivated with the ability to multi-task and adapt quickly to change\n\n· Ability to work in a team and communicate effectively\n\n· Service awareness of all organization’s key IT services for which support is being provided\n\n· Understanding of support tools, techniques, and how technology is used to provide IT services.\n\n· Typing skills to ensure quick and accurate entry of service request details.\n\n· Understanding of processes within ConnectWise\n\n· Ability to utilize the Microsoft Office Suite, especially Visio and Word, to create clear and concise documentation.\n\n*Physical Requirements:*\n\n· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.\n\n· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards\n\n· Must be able to lift and carry up to 50 lbs\n\n· Must be able to talk, listen and speak clearly on telephone\n\nJob Type: Full-time\n\nPay: $65,000.00 - $90,000.00 per year\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: Hybrid remote in Columbia, MD 21045","company":"Dp Solutions","rawCompany":"dp solutions","city":"Columbia","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-06-17T03:31:29.210Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Engineer","description":"*Job Title: Technical Engineer*\n\n_*Job Brief*_\n\n_The Technical Engineer is responsible for the more complex technical support needs of our customers, not resolved by Tier 1 and Tier 2 Service Desk teams. This individual will have in-depth knowledge of the customer with the desired goal of training/mentoring the team and reducing the number of escalations to improve Service Delivery. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software._\n\n*Essential Duties and Responsibilities:*\n\n· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.\n\n· Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware.\n\n· Maintain specific knowledge of the customer and how IT relates to their business strategy and goals\n\n· Participate in creating and maintaining DPS corporate best practices.\n\n· Documentation to include accurate time and work detail recording.\n\n· Document internal processes and procedures related to duties and responsibilities\n\n· Escalate service or project issues that cannot be completed within agreed service levels\n\n· Implement and Support client environments to include firewalls, switches, Microsoft Azure, M365 SharePoint, and other types as required.\n\n· Primary contact for T1/T2 service technicians/engineers – mentoring, escalation and direction (ability to provide “how to do tasks”)\n\n· Provide escalation on off business hours, or may be requested to assist with weekend coverage\n\n· Duties that may be required that are not clearly defined for overall success of DP Solutions, our clients and our work environment\n\n· Support the six core principals of DP Solutions: Surprise & Delight; Teamwork; Own It; Our People Matter; Long Term View; Integrity\n\n· Perform related duties as assigned by supervisor\n\n· Maintain compliance with all company policies and procedures\n\n*Knowledge, Skills and/or Abilities Required:*\n\n· Skills to diagnose and effectively troubleshoot technical issues\n\n· Proficiency with information technology regarding both hardware and software, and in depth knowledge of Microsoft server and desktop operating systems\n\n· Ability to support virtualization services of VMware and Microsoft Hyper-V\n\n· Ability to support the Azure, AWS Cloud Platforms, and the M365 Ecosystem.\n\n· Self-motivated with the ability to multi-task and adapt quickly to change\n\n· Ability to work in a team and communicate effectively\n\n· Service awareness of all organization’s key IT services for which support is being provided\n\n· Understanding of support tools, techniques, and how technology is used to provide IT services.\n\n· Typing skills to ensure quick and accurate entry of service request details.\n\n· Understanding of processes within ConnectWise\n\n· Ability to utilize the Microsoft Office Suite, especially Visio and Word, to create clear and concise documentation.\n\n*Physical Requirements:*\n\n· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.\n\n· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards\n\n· Must be able to lift and carry up to 50 lbs\n\n· Must be able to talk, listen and speak clearly on telephone\n\nJob Type: Full-time\n\nPay: $65,000.00 - $90,000.00 per year\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: Hybrid remote in Columbia, MD 21045","datePosted":"2026-06-17T03:31:29.210Z","dateModified":"2026-06-17T03:31:29.210Z","hiringOrganization":{"@type":"Organization","name":"Dp Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4d9d5a599809b1447b5d6a32"},"url":"https://jobsearcher.com/jobs/4d9d5a599809b1447b5d6a32"}}