{"schemaVersion":"jobsearcher.job.v1","id":"4d855583b03caa550a47c310","url":"https://jobsearcher.com/jobs/4d855583b03caa550a47c310","canonicalUrl":"https://jobsearcher.com/jobs/4d855583b03caa550a47c310","title":"Front Desk","description":"Description\r\nThe Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand's service standards.\r\nGreet and welcome guests upon arrival with a friendly and professional demeanor.\r\nPerform accurate check-in and check-out procedures.\r\nAnswer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.\r\nSecure the guest's method of payment, issue room keys, and maintain accurate records in the property management system.\r\nResolve guest complaints promptly and effectively, escalating issues when necessary.\r\nCoordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.\r\nMaintain lobby and front desk area cleanliness and organization.\r\nFollow security procedures, monitor guest access, and report any suspicious activity.\r\nAssist with reservations, cancellations, and modifications.\r\nPromote hotel services and amenities to enhance guest satisfaction.\r\nRequirements\r\nHigh school diploma or equivalent; hospitality or customer service training preferred.\r\nPrevious experience in a front desk, reception, or customer service role desirable.\r\nStrong communication, problem-solving, and interpersonal skills.\r\nProficiency with computers and reservation/property management systems (PMS experience a plus).\r\nAbility to remain calm and professional under pressure.\r\nFlexible schedule availability, including evenings, weekends, and holidays.\r\nSome locations may require a Drivers' License and insurability to operate company vehicles.\r\nBilingual skills are a plus.\r\nPhysical Requirements\r\nAbility to stand for extended periods (up to 8 hours).\r\nFrequent use of hands and arms for typing, phone handling, and guest interactions.\r\nOccasionally lift or carry items up to 25 pounds (luggage or supplies).\r\nAbility to bend, stoop, and reach as required.\r\nClear verbal communication and professional appearance at all times.\r\nJ-18808-Ljbffr","company":"Peg","rawCompany":"peg","city":"Ogden","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-08-08T00:58:28.827Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"39-6012.00","title":"Concierges","slug":"concierges"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk","description":"Description\r\nThe Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand's service standards.\r\nGreet and welcome guests upon arrival with a friendly and professional demeanor.\r\nPerform accurate check-in and check-out procedures.\r\nAnswer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.\r\nSecure the guest's method of payment, issue room keys, and maintain accurate records in the property management system.\r\nResolve guest complaints promptly and effectively, escalating issues when necessary.\r\nCoordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.\r\nMaintain lobby and front desk area cleanliness and organization.\r\nFollow security procedures, monitor guest access, and report any suspicious activity.\r\nAssist with reservations, cancellations, and modifications.\r\nPromote hotel services and amenities to enhance guest satisfaction.\r\nRequirements\r\nHigh school diploma or equivalent; hospitality or customer service training preferred.\r\nPrevious experience in a front desk, reception, or customer service role desirable.\r\nStrong communication, problem-solving, and interpersonal skills.\r\nProficiency with computers and reservation/property management systems (PMS experience a plus).\r\nAbility to remain calm and professional under pressure.\r\nFlexible schedule availability, including evenings, weekends, and holidays.\r\nSome locations may require a Drivers' License and insurability to operate company vehicles.\r\nBilingual skills are a plus.\r\nPhysical Requirements\r\nAbility to stand for extended periods (up to 8 hours).\r\nFrequent use of hands and arms for typing, phone handling, and guest interactions.\r\nOccasionally lift or carry items up to 25 pounds (luggage or supplies).\r\nAbility to bend, stoop, and reach as required.\r\nClear verbal communication and professional appearance at all times.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T00:58:28.827Z","dateModified":"2026-08-08T00:58:28.827Z","hiringOrganization":{"@type":"Organization","name":"Peg","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ogden","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4d855583b03caa550a47c310"},"url":"https://jobsearcher.com/jobs/4d855583b03caa550a47c310"}}