INBOUND LEAD & E-COMMERCE COORDINATOR

PurposeAs our Inbound Lead & Ecommerce Coordinator in Athens, Alabama, you’re the first friendly contact for shoppers who reach out on online or respond to advertising. You’ll set prospective customers on a good path for purchase at one of our 28 John Deere dealerships by helping answer questions and connect them with their local contacts. If you’re a motivated, tech-savvy professional with a passion for great customer service, you might be a great fit.When customer lead flow is lighter, you’ll take ownership of website pricing updates, support online equipment listings, and complete light automation/lead routing work.You’ll get a great blend of customer interaction and digital marketing operations, and you’ll work with the sales team across all 28 locations to help drive sales.ResponsibilitiesRespond quickly to new internet, phone, and chat leadsMake follow-up attempts across phone, text, and emailWork with customers to understand their equipment needs and ensure smooth handoffs to in-store sales teamsUpdate pricing, promotions, availability, and product information on TriGreen.comUpload new equipment with photos, specs, and descriptions; maintain accurate digital content used by customers to browse inventoryHelp maintain and improve lead routing using automation softwareProvide structured feedback on lead quality and customer behavior to improve sales and marketing processesExperience, Education, Skills And KnowledgeExperience in inside sales, internet sales, customer service, and/or digital marketingWillingness to work flexible hours, including some nights and Saturdays primarily in the spring seasonProficiency in or willingness to learn CRM systems, automation systems, and product and inventory systemsProficiency in Microsoft office products such as Word, Excel, and PowerPointStrong written and verbal communication skills across phone, text, and emailStrong organizational skills and attention to detailBackground in agriculture, construction, or landscaping a plusApply now