{"schemaVersion":"jobsearcher.job.v1","id":"4d7c4ec3a36bb51148501b4f","url":"https://jobsearcher.com/jobs/4d7c4ec3a36bb51148501b4f","canonicalUrl":"https://jobsearcher.com/jobs/4d7c4ec3a36bb51148501b4f","title":"Solutions Architect","description":"We Could Use Someone Like You in Our Crew.\n\nSolutions Architect\n\nWhere the problem isn't defined yet — you're the one who defines it.\n\nAbout ModSquad\n\nModSquad’s Solutions Engineering team partners with clients across industries to design, build,\n\nand run the technology that powers their operations. We work across the partner ecosystem — Zendesk, Zoom CX, Workato, Observe.ai, and others — and increasingly with agentic AI to build systems that fundamentally change how work gets done.\n\nThe Job\n\nAs a Solutions Architect, you operate at the intersection of strategy and implementation. You don't just\n\n design solutions — you shape how the team thinks about complex technical challenges, guide clients\n\nthrough decisions that will outlast any single engagement, and bring architectural clarity to the\n\nmessiest problems. When an engagement is technically complex enough to require real design work\n\nbefore a single line of configuration is written, that's your territory.\n\nYou'll work pre-sales, in delivery, and post-delivery. The thread throughout is that clients and\n\nteammates rely on you for the technical judgment others can't provide.\n\nWhat You'll Do\nLead the design of complex, multi-system solutions — from initial discovery through architectural documentation to implementation handoff.\nPartner with the sales team on technically complex opportunities — participating in client conversations, solution scoping, and proposal development.\nSet standards for how the Solutions Engineering team approaches implementation, integration, and AI deployment — building repeatable frameworks that scale.\nProvide architectural guidance to Solutions Engineers and Specialists on complex engagements.\nDesign AI and agentic workflow architectures for clients — defining how agents interact with existing systems, where human oversight belongs, and how to evaluate and govern outputs.\nResearch and evaluate new platform capabilities, integration approaches, and AI tooling — translating what's newly possible into what's practically applicable for clients.\nCreate architectural documentation, decision frameworks, and design patterns that raise the team's overall technical floor.\nServe as a subject matter expert on system design and implementation best practices — the person the team and clients go to when the answer isn't obvious.\n\nWho You Are\n5+ years in solution design, system architecture, or technical consulting — with a track record of solving genuinely complex, multi-system challenges.\nDeep expertise in at least one core platform in our partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai) and strong working familiarity with the others.\nMeaningful experience designing AI-powered systems — agentic workflows, LLM integration, AI governance — with real instincts for where AI adds value and where it introduces risk.\nFluency with APIs, JSON, and integration architecture — you can design a solution that spans multiple systems and explain it clearly to both engineers and executives.\nStrong pre-sales instincts — you understand how technical credibility translates to client confidence and can shape the technical narrative in a sales conversation.\nAn ability to mentor and elevate teammates — you make the people around you sharper.\nCommunication skills that match your technical depth — you document clearly and make complex systems feel approachable.\nDeep understanding of how AI can improve business processes and CX environments, with hands-on experience to back it up.\nA genuine interest in how technology evolves, and a habit of staying ahead of it.\nHigh EQ, personal accountability, and a sense of humor.\n\nReady to Join?\n\nWe're building something that matters, and we want the right people in the room when the hard calls\n\nget made. If this sounds like your kind of work — hit apply and let's talk.\n\nModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for\n\nemployment without regard to race, color, religion, sex (including pregnancy), gender, national origin,\n\nancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran,\n\nsexual orientation, gender identity or expression, marital or family status, genetic information, medical\n\ncondition, or any other basis protected by applicable federal, state, or local law, ordinance, or\n\nregulation.","company":"Modsquad","rawCompany":"modsquad","city":"Elberta","state":"AL","isRemote":false,"isActive":false,"createdAt":"2026-08-24T08:20:37.462Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Architect","description":"We Could Use Someone Like You in Our Crew.\n\nSolutions Architect\n\nWhere the problem isn't defined yet — you're the one who defines it.\n\nAbout ModSquad\n\nModSquad’s Solutions Engineering team partners with clients across industries to design, build,\n\nand run the technology that powers their operations. We work across the partner ecosystem — Zendesk, Zoom CX, Workato, Observe.ai, and others — and increasingly with agentic AI to build systems that fundamentally change how work gets done.\n\nThe Job\n\nAs a Solutions Architect, you operate at the intersection of strategy and implementation. You don't just\n\n design solutions — you shape how the team thinks about complex technical challenges, guide clients\n\nthrough decisions that will outlast any single engagement, and bring architectural clarity to the\n\nmessiest problems. When an engagement is technically complex enough to require real design work\n\nbefore a single line of configuration is written, that's your territory.\n\nYou'll work pre-sales, in delivery, and post-delivery. The thread throughout is that clients and\n\nteammates rely on you for the technical judgment others can't provide.\n\nWhat You'll Do\nLead the design of complex, multi-system solutions — from initial discovery through architectural documentation to implementation handoff.\nPartner with the sales team on technically complex opportunities — participating in client conversations, solution scoping, and proposal development.\nSet standards for how the Solutions Engineering team approaches implementation, integration, and AI deployment — building repeatable frameworks that scale.\nProvide architectural guidance to Solutions Engineers and Specialists on complex engagements.\nDesign AI and agentic workflow architectures for clients — defining how agents interact with existing systems, where human oversight belongs, and how to evaluate and govern outputs.\nResearch and evaluate new platform capabilities, integration approaches, and AI tooling — translating what's newly possible into what's practically applicable for clients.\nCreate architectural documentation, decision frameworks, and design patterns that raise the team's overall technical floor.\nServe as a subject matter expert on system design and implementation best practices — the person the team and clients go to when the answer isn't obvious.\n\nWho You Are\n5+ years in solution design, system architecture, or technical consulting — with a track record of solving genuinely complex, multi-system challenges.\nDeep expertise in at least one core platform in our partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai) and strong working familiarity with the others.\nMeaningful experience designing AI-powered systems — agentic workflows, LLM integration, AI governance — with real instincts for where AI adds value and where it introduces risk.\nFluency with APIs, JSON, and integration architecture — you can design a solution that spans multiple systems and explain it clearly to both engineers and executives.\nStrong pre-sales instincts — you understand how technical credibility translates to client confidence and can shape the technical narrative in a sales conversation.\nAn ability to mentor and elevate teammates — you make the people around you sharper.\nCommunication skills that match your technical depth — you document clearly and make complex systems feel approachable.\nDeep understanding of how AI can improve business processes and CX environments, with hands-on experience to back it up.\nA genuine interest in how technology evolves, and a habit of staying ahead of it.\nHigh EQ, personal accountability, and a sense of humor.\n\nReady to Join?\n\nWe're building something that matters, and we want the right people in the room when the hard calls\n\nget made. If this sounds like your kind of work — hit apply and let's talk.\n\nModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for\n\nemployment without regard to race, color, religion, sex (including pregnancy), gender, national origin,\n\nancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran,\n\nsexual orientation, gender identity or expression, marital or family status, genetic information, medical\n\ncondition, or any other basis protected by applicable federal, state, or local law, ordinance, or\n\nregulation.","datePosted":"2026-08-24T08:20:37.462Z","dateModified":"2026-08-24T08:20:37.462Z","hiringOrganization":{"@type":"Organization","name":"Modsquad","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Elberta","addressRegion":"AL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4d7c4ec3a36bb51148501b4f"},"url":"https://jobsearcher.com/jobs/4d7c4ec3a36bb51148501b4f"}}