{"schemaVersion":"jobsearcher.job.v1","id":"4d4a14eae7ee5feed151a4cd","url":"https://jobsearcher.com/jobs/4d4a14eae7ee5feed151a4cd","canonicalUrl":"https://jobsearcher.com/jobs/4d4a14eae7ee5feed151a4cd","title":"Analyst (Support & Operations)","description":"Job Summary\n\nThe Healthcare Specialist will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.\n\nKey Responsibilities\n\nEssential Duties and Responsibilities include the all or majority of the following below. Other duties may be assigned.\n\n· Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication.\n\n· Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.\n\n· Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.\n\n· Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts.\n\n· Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.\n\n· Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client.\n\n· Documents Adverse Events and Quality Complaints.\n\n· Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.\n\nSkill Requirements\n\ncustomer service experience\n\nMust Have Skill\nCustomer Relationship Management\nGood to Have Skill\nOther Requirements","company":"Hcltech2","rawCompany":"hcltech2","city":"El Paso","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-11-09T10:06:51.602Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Analyst (Support & Operations)","description":"Job Summary\n\nThe Healthcare Specialist will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.\n\nKey Responsibilities\n\nEssential Duties and Responsibilities include the all or majority of the following below. Other duties may be assigned.\n\n· Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication.\n\n· Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.\n\n· Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.\n\n· Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts.\n\n· Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.\n\n· Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client.\n\n· Documents Adverse Events and Quality Complaints.\n\n· Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.\n\nSkill Requirements\n\ncustomer service experience\n\nMust Have Skill\nCustomer Relationship Management\nGood to Have Skill\nOther Requirements","datePosted":"2026-11-09T10:06:51.602Z","dateModified":"2026-11-09T10:06:51.602Z","hiringOrganization":{"@type":"Organization","name":"Hcltech2","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Paso","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4d4a14eae7ee5feed151a4cd"},"url":"https://jobsearcher.com/jobs/4d4a14eae7ee5feed151a4cd"}}