{"schemaVersion":"jobsearcher.job.v1","id":"4d35d9daafd86cf376fbdafa","url":"https://jobsearcher.com/jobs/4d35d9daafd86cf376fbdafa","canonicalUrl":"https://jobsearcher.com/jobs/4d35d9daafd86cf376fbdafa","title":"Lead Performance Architect","description":"This position requires 5 days a week on site., 40 hours per week\nThe position is only offered in the locations provided\nLocation: Tulsa. OK\nRelocation is not offered for this position\nThe Performance Architect serves as a strategic partner to Customer Care center leadership, helping identify performance opportunities and align business needs with effective solutions. This role works closely with General Managers, Operations Leaders, Learning Design, and Delivery teams to diagnose performance challenges, recommend targeted interventions, and improve employee performance, customer experience, and business results.\nPerformance Architects focus on performance outcomes—not just training—by evaluating root causes and implementing solutions that may include coaching, learning, communications, process improvements, performance support tools, and leader enablement strategies.\nKey Responsibilities\nPartner with Customer Care leaders to understand business priorities, operational goals, and performance challenges.\nIdentify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement.\nRecommend and implement solutions that improve employee effectiveness and operational results.\nCollaborate with Learning Design and Delivery teams to develop and deploy performance solutions.\nEquip leaders with tools, insights, and strategies to strengthen coaching, accountability, and team performance.\nUtilize data, analytics, and operational metrics to identify trends, measure impact, and inform recommendations.\nSupport change initiatives and reinforce adoption of new skills, behaviors, and processes.\nShare best practices and identify opportunities to drive continuous improvement across the organization.\nCore Competencies\nBusiness Acumen\nPerformance Consulting & Root Cause Analysis\nStrategic Problem Solving\nData Analysis & Insights\nStakeholder Management & Influencing Skills\nCoaching & Leader Development\nChange Management\nLearning & Performance Strategy\nExecutive Communication\nContinuous Improvement Mindset\nPreferred Qualifications\nExperience in customer care, contact center operations, learning and development, organizational effectiveness, or performance consulting.\nStrong analytical skills with the ability to translate data into actionable recommendations.\nProven ability to influence leaders and drive results in a matrixed environment.\nExperience leading cross-functional initiatives and managing multiple priorities.\nProficiency with Microsoft Office applications; experience with Power BI and workforce analytics tools preferred.\nOur Lead Performance Architect jobs earn between $94,300.00 - $141,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.\nJoining our team comes with amazing perks and benefits:\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone\nWeekly Hours:\n40\nTime Type:\nRegular\nLocation:\nTulsa, Oklahoma\nSalary Range:\n$94,300.00 - $141,500.00\nIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.","company":"AT&T","rawCompany":"at","city":"Tulsa","state":"OK","isRemote":false,"isActive":false,"createdAt":"2026-08-05T00:14:08.530Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Performance Architect","description":"This position requires 5 days a week on site., 40 hours per week\nThe position is only offered in the locations provided\nLocation: Tulsa. OK\nRelocation is not offered for this position\nThe Performance Architect serves as a strategic partner to Customer Care center leadership, helping identify performance opportunities and align business needs with effective solutions. This role works closely with General Managers, Operations Leaders, Learning Design, and Delivery teams to diagnose performance challenges, recommend targeted interventions, and improve employee performance, customer experience, and business results.\nPerformance Architects focus on performance outcomes—not just training—by evaluating root causes and implementing solutions that may include coaching, learning, communications, process improvements, performance support tools, and leader enablement strategies.\nKey Responsibilities\nPartner with Customer Care leaders to understand business priorities, operational goals, and performance challenges.\nIdentify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement.\nRecommend and implement solutions that improve employee effectiveness and operational results.\nCollaborate with Learning Design and Delivery teams to develop and deploy performance solutions.\nEquip leaders with tools, insights, and strategies to strengthen coaching, accountability, and team performance.\nUtilize data, analytics, and operational metrics to identify trends, measure impact, and inform recommendations.\nSupport change initiatives and reinforce adoption of new skills, behaviors, and processes.\nShare best practices and identify opportunities to drive continuous improvement across the organization.\nCore Competencies\nBusiness Acumen\nPerformance Consulting & Root Cause Analysis\nStrategic Problem Solving\nData Analysis & Insights\nStakeholder Management & Influencing Skills\nCoaching & Leader Development\nChange Management\nLearning & Performance Strategy\nExecutive Communication\nContinuous Improvement Mindset\nPreferred Qualifications\nExperience in customer care, contact center operations, learning and development, organizational effectiveness, or performance consulting.\nStrong analytical skills with the ability to translate data into actionable recommendations.\nProven ability to influence leaders and drive results in a matrixed environment.\nExperience leading cross-functional initiatives and managing multiple priorities.\nProficiency with Microsoft Office applications; experience with Power BI and workforce analytics tools preferred.\nOur Lead Performance Architect jobs earn between $94,300.00 - $141,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.\nJoining our team comes with amazing perks and benefits:\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone\nWeekly Hours:\n40\nTime Type:\nRegular\nLocation:\nTulsa, Oklahoma\nSalary Range:\n$94,300.00 - $141,500.00\nIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.","datePosted":"2026-08-05T00:14:08.530Z","dateModified":"2026-08-05T00:14:08.530Z","hiringOrganization":{"@type":"Organization","name":"AT&T","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tulsa","addressRegion":"OK","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4d35d9daafd86cf376fbdafa"},"url":"https://jobsearcher.com/jobs/4d35d9daafd86cf376fbdafa"}}