Outpatient Clinic Clerk/Receptionist

Salary: $18.70 - $20.97 HourlyLocation : 3150 Gershwin Dr. Green Bay, WIJob Type: Full-timeJob Number: 2026-032326Department: Human Services - Community ServicesOpening Date: 04/22/2026Closing Date: 4/29/2026 11:59 PM CentralJob SummaryPerforms receptionist and general clerical work under basic supervision, while also exercising independent judgment in transactions with the public. Responsible for patient appointment scheduling, and answering and redirecting incoming calls, requiring familiarity with departmental programs, operations, and agency staff. Processing medical records, compliance standards, data processing, receiving the public and providing customer service is all included in this position.Essential DutiesSchedules and manages patient appointments using an electronic health record, as instructed, and maintains appropriate records. Utilizes judgment based on provider preferences.Acknowledges and greets clients/visitors as they arrive, directing them and providing information. Notifies appropriate staff person when a client/visitor has arrived and/or is waiting for an appointment.Maintains a professional and friendly demeanor with all internal and external customers, clients, and staff members.Maintains the confidential nature of client and business information, records and documents per departmental standards and State/Federal Confidentiality Laws.Answers incoming phone calls and inquiries of a general nature or refers inquiries to the proper staff member or department.Receives and/or relays messages to proper department or employee, either in paper or electronic format depending upon the information.Assists with requesting records and the patient intake process.Scans paper records to the electronic health record, making sure there is attention to detail with correct program selection and naming conventions.Coordinate client services to make sure there is continuity of care.If applicable, receives payments, issues receipts and accounts for monies handled.Performs data entry of agency/departmental information.Obtains information from public, clients and/or staff members for completion of forms and documents. Ensures regulatory compliance with forms, documents, and medical records.Maintains computer information system(s), especially Client data and demographics.Develops and maintains files according to departmental standards.Prepares office for business and closes office on a daily basis.Utilizes word processing systems to prepare correspondence, memorandums, lists, reports, and other documents.Assists with various projects and programs as needed.Maintains a clean, safe and organized working environment.Attends in-service training and meetings, as required and necessary to carry out responsibilities of the position.Minimum Qualifications RequiredEducation and Experience:High School Diploma or equivalent (GED), plus one year of relevant office experience, preferably medical office; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.Knowledge, Skills & AbilitiesKnowledge and understanding of the terminology, theory, techniques, and practices of professional nursing.Knowledge of a variety of medications along with their side effects, side actions and contraindications.Knowledge of basic abnormal behaviors and major mental illnesses.Knowledge of alcohol and other drug abuse dynamics, programs, and treatment methods.Knowledge of adult medical problems and treatment approaches.Ability to initiate, maintain and implement an Integrated Care Plan.Ability to analyze symptoms and conditions and apply sound nursing principles in making decisions.Ability to maintain appropriate client caseload, when applicable.Ability to deal with stress associated with threatening and/or unpredictable client behavior.Ability to communicate effectively both orally and in writing.Ability to establish and maintain effective interpersonal relationships with staff and the public.Ability to accept and adapt to change.Ability to understand and carry out policies and procedures governing patient care.Ability to demonstrate leadership skills to direct and coordinate health team members.Ability to lead, direct and supervise the work of fellow employees.Ability to work the required hours of the position.Brown County is an E-Verify employer. Click the links below for more information.Brown County offers a substantial benefit package. Here is some information:Eligible Employees:You may enroll in the Brown County benefits if you are an employee classified as a 0.5 FTE (full-time equivalent) working at least 18.75 or 20 hours per week.Health Care:Emplify Health by Bellin Nearsite Healthcare: Those enrolled in the County's health plan can access primary care, urgent care, lab work, physical and occupational therapy services at designated Bellin locations at no cost to the plan member.Bellin Health FastCare: This convenient care clinic offers employees and dependents enrolled in the health plan to seek care at any FastCare location at no cost.Teladoc: Offered at $0 employee cost.Employee Assistance Program (EAP):Offered through AllOne Health at $0 employee cost.Medical Benefits:Brown County's medical plan is administered by UMR. CVS Caremark administers the prescription drug benefits portion. We have a tiered system for employee contributions.One Pass Select gym program:Brown County offers two dental plans, Delta Dental allows you to choose any dentist while the Care Plus plan requires you to see a Dental Associates dentist.Dental Plan:We offer a subscription-based fitness and well-being program that supports a healthier lifestyle.Vision:We offer a voluntary vision plan through EyeMed Insight Network.Flex Spending:Healthcare FSA is offered as a cost savings tool to help with common medical expenses not covered by your insurance.Student Loan Forgiveness ProgramAlso, working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. Learn more here:We also offer Accident Insurance, Cancer Insurance, Critical Illness Insurance, Life Insurance and Pet Insurance.