IHT Service Desk Specialist 1

Provides technical support and troubleshooting assistance to end users via phone, email, and chat. Documents issues and escalates complex problems to appropriate technical teams. Tasks and Responsibilities: Must go onsite 1 day per week. (Tuesday or Wednesday) Central Plaza - Boise, ID Provide IT Service desk phone coverage Deliver customer service and technical assistance to end users Provide first level troubleshooting and support of all end user desktops, handhelds Support Microsoft office, Adobe, and in-house application systems Escalate / Route Service Desk requests to other technical teams as appropriate PREFERRED Experience Levels: 1+ year working on a help desk supporting users in a large business environment – including desktop PC / network clients, network printing Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps. Knowledge of Active Directory Tools, group policy, etc. Strong Customer Service Skills Prefer individuals with work experience in large financial, health care, or tech institutions Interview process: Randstad to complete inital screen (15 minute phone screen) 1 virtual panel interview with 4-5 interviewers Start Date: ASAP Contract length: Ongoing, 1 year contract to start then will renew from there.