Applications Engineer I or II (MAD-SN-OR)

Description POSITION: Applications Engineer I or II DIVISION: Metrology and Analysis Systems Division (MAD) COMPANY: Hitachi High-Tech America, Inc. (“HTA”) TRAVEL: Up to 30% REMOTE WORK: Hybrid (+50% Onsite) – Onsite 90% / Remote 10% EXPECTED PAY RANGE: $76,863 - $142,683 annually This pay range is for the position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process. Position Level: The best fit candidate selected for this position will be offered a job title/level (Applications Engineer I vs. Applications Engineer II) that is most appropriate after evaluating the person's education, experience, training, knowledge, skills, and abilities. POSITION SUMMARY The Applications Engineer I/II (AE) is responsible for technical product support with a focus on failure analysis (FA) of semiconductor technologies using FIB (Focused Ion Beam)-SEM. The AE will conduct demonstrations, develop applications/workflows, and provide training to customers. AE’s will provide customer support to complete tool installation and acceptance tests. This position will require considerable judgment and initiative to be self-proficient in addition to participating in team-oriented projects. AE’s are expected to work on special projects to improve overall department efficiency. AE’s will provide applications support through classroom training, phone support, and through direct work performed physically onsite at customer facilities. Generally, the AE requires minimal supervision and have a working knowledge across multiple product lines related to failure analysis, with a heavy emphasis of transmission electron microscopy, high electron energy principles, image processing, and related analytical data analysis methodologies. PRIMARY RESPONSIBILITIES Technical product support for FIB-SEM Provide applications support for customers through recipe automation audits Deliver compelling product presentations Provide sample-run activities and product demonstrations to customers Conduct technical product training on instruments and applications for customers and internal staff Understand and provide technical solutions to customer’s technical requirements through applications support Analyze customer samples for sales opportunities and technical support Assist internal staff and customers with technical support and application issues Review customer application needs with sales and technical staff Serve in a technical support role during sales calls Resolve technical product line issues and problems Key account technical management Provide technical requirements to the factory for continued and next generation product development Other duties as assigned EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS BS degree in related field required or equivalent combination of education and experience MS degree in Physics, Materials Science, Chemistry, Biochemistry, or related field is a plus Driver’s license with acceptable driving record with the ability to be covered under the company’s insurance EXPERIENCE and TRAVEL REQUIREMENTS Two (2) years’ relevant work experience Two (2) years’ experience for AE I or Five (5) years’ experience for AE II in related materials science applications or semiconductor FA applications Two (2) years’ experience for AE I or Five (5) years’ experience for AE-II working with FIB-SEM experience Transmission Electron Microscope (TEM) and Scanning Electron Microscope (SEM) experience is strongly preferred Programming experience in scripting languages, Python, C, and C++, MATLab is a plus Project management experience is a plus Experience developing new products, technical functions, or applications through customer collaboration is a plus Domestic and international travel up to 30% KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS Ability to effectively communicate information to customers and management regarding all activities and schedules Basic knowledge and understanding of physics and chemistry Strong verbal and written communication skills with management, co-workers, and customers Ability to work with minimal instructions Ability to work on assignments that are complex utilizing considerable judgement and initiative Ability to give training classes remotely or onsite on complex system theory to both field engineers and customers Ability to effectively interface with customers, service department personnel and others Equipment specific operation skills Understanding of equipment electronics Equipment specific operation skills Ability to give advanced customer training Ability to assist Field Service Engineers with problems they encounter in the field Ability to transfer technical knowledge to less experienced engineers through on-the-job training (OJT) or classroom training Ability to work independently with minimal supervision Ability to successfully complete complex problems Ability to use considerable judgement in resolving problems and making recommendations Ability to see small objects within a confined area with or without accommodations Ability to identify and distinguish color-codes Ability to transport parts and toolbox from car to equipment site with or without accommodations Ability to lift up to 50 pounds with or without accommodations Hand-eye coordination at a level to support activities with very fine (delicate) to large, leveraged type items with or without accommodations Ability to communicate and receive communication via telephone and pager with or without accommodations Ability to hear audible noises Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com