Front Desk Agent

Front Desk AgentWe are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team at Hampton by Hilton. The Front Desk Agent is responsible for creating a welcoming guest experience by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously.Key ResponsibilitiesGreet guests and provide outstanding customer serviceProcess guest check-ins and check-outs accuratelyAnswer phone calls and manage reservationsHandle guest requests, concerns, and complaints professionallyMaintain knowledge of hotel services, local attractions, and policiesCoordinate with housekeeping and maintenance teamsEnsure lobby and front desk areas remain clean and organizedQualificationsHigh school diploma or equivalent preferredPrevious hotel or customer service experience is a plusStrong communication and interpersonal skillsAbility to multitask in a fast-paced environmentBasic computer skills and familiarity with hotel management systemsFlexible schedule, including weekends and holidaysBenefitsCompetitive hourly payEmployee hotel discounts through Hilton CareersPaid trainingOpportunities for advancementPreferred SkillsPositive attitude and professional appearanceStrong problem-solving abilitiesTeam-oriented mindsetAttention to detail