{"schemaVersion":"jobsearcher.job.v1","id":"4d156f96dee6091ba96b3c8c","url":"https://jobsearcher.com/jobs/4d156f96dee6091ba96b3c8c","canonicalUrl":"https://jobsearcher.com/jobs/4d156f96dee6091ba96b3c8c","title":"Professional Services Program Manager","description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\nJoin our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience.\nKey Responsibilities:\nLead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.\nEffectively communicate plans, progress and status updates to both internal staff and customer stakeholders.\nCollaborate with associated project managers and partners to ensure a streamlined implementation of all products.\nIdentify project risks and implement appropriate mitigation plans.\nContinually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.\nMaintain and update all internal applications associated with implementation projects.\nArticulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers.\nKey Qualifications:\n5+ years as a Program Manager, Scrum Master, or Technical Consultant.\nHeavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.\nExposure to Artificial Intelligence within the Voice and Digital channels.\nContact Center Industry experience highly preferred.\nExperience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.\nSome knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.\nMust be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).\nExcellent verbal and written skills required.\nBA/BS or equivalent experience is required.\nOne or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.\nKey Skills:\nMust possess a strong combination of project management skills, technical call center expertise, AI, and client development.\nMust be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.\nMust be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.\nStrong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.\nMust be strategic thinker; Able to understand the 'Big-Picture\"; Able to think quickly and adeptly when solving complex problems.\nMust demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require.\nExceptional with time management and organization.\nBilingual skills a plus.\n\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.\n\nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","company":"Five9","rawCompany":"five9","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T17:41:47.470Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Professional Services Program Manager","description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\nJoin our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience.\nKey Responsibilities:\nLead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.\nEffectively communicate plans, progress and status updates to both internal staff and customer stakeholders.\nCollaborate with associated project managers and partners to ensure a streamlined implementation of all products.\nIdentify project risks and implement appropriate mitigation plans.\nContinually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.\nMaintain and update all internal applications associated with implementation projects.\nArticulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers.\nKey Qualifications:\n5+ years as a Program Manager, Scrum Master, or Technical Consultant.\nHeavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.\nExposure to Artificial Intelligence within the Voice and Digital channels.\nContact Center Industry experience highly preferred.\nExperience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.\nSome knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.\nMust be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).\nExcellent verbal and written skills required.\nBA/BS or equivalent experience is required.\nOne or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.\nKey Skills:\nMust possess a strong combination of project management skills, technical call center expertise, AI, and client development.\nMust be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.\nMust be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.\nStrong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.\nMust be strategic thinker; Able to understand the 'Big-Picture\"; Able to think quickly and adeptly when solving complex problems.\nMust demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require.\nExceptional with time management and organization.\nBilingual skills a plus.\n\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.\n\nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","datePosted":"2026-08-03T17:41:47.470Z","dateModified":"2026-08-03T17:41:47.470Z","hiringOrganization":{"@type":"Organization","name":"Five9","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4d156f96dee6091ba96b3c8c"},"url":"https://jobsearcher.com/jobs/4d156f96dee6091ba96b3c8c"}}