{"schemaVersion":"jobsearcher.job.v1","id":"4d03c5e02b8b9802fadde44a","url":"https://jobsearcher.com/jobs/4d03c5e02b8b9802fadde44a","canonicalUrl":"https://jobsearcher.com/jobs/4d03c5e02b8b9802fadde44a","title":"Technical Customer Service Representative","description":"PowerStop stands out as the pioneering force within the automotive aftermarket brake sector. Being part of PowerStop’s team entails becoming a member of a company that is reshaping the industry’s landscape. Join us and become an integral part of a brand that is undergoing remarkable expansion, where you can confidently expect to have the opportunity to contribute significantly to our team’s success. We are continually in search of enthusiastic and achievement-driven individuals who possess the drive and enthusiasm to aid us in achieving our goals. Moreover, we highly value candidates who share a passion for automobiles and a willingness to grasp the industry.Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.We are seeking a highly motivated and detail-oriented Automotive Technical Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customer inquiries regarding troubleshooting and installing parts, providing prompt, courteous, and effective automotive technical support for customers. This role requires strong communication skills, a customer-first attitude, and the ability to manage multiple tasks simultaneously in a fast-paced environment. You will also process orders and resolve customers' issues. This is a hybrid role that requires at least two days onsite; Tuesdays and Wednesdays at our Burr Ridge location.\r\nEssential Duties and Responsibilities:\r\nIdentifies, investigates, and resolves customers’ problems with various company products\r\nAnswer support calls, chats, emails, and/or other communication from customers with inquiries\r\nConsult with customers to understand the steps and procedures taken to identify and resolve the problem\r\nApply knowledge of company products to solve problems.\r\nGuides customers through automotive diagnostics and troubleshooting processes, which may include the use of diagnostic tools and/or following verbal instructions\r\nCollaborate with internal teams to research and improve products, documentation, and support processes\r\nCollaborate cross-functionally with product management, customer service, and operations teams to explain errors and/or recommend modifications in programs\r\nMaintains knowledge of automotive aftermarket technology innovations and trends.\r\nPerform other related duties as assigned.\r\nCore Competencies:\r\nModel PowerStop’s core values and behaviors as outlined in the Mission Statement. Safety First - Do The Right Thing - Win as a Team - Focus on the Customer - Act with Urgency - Drive Results\r\nApproach challenges with a problem-solving mindset, seeking creative and effective solutions.\r\nAlways follow all company Environmental and Safety policies and procedures.\r\nTreat everyone with respect and dignity, valuing diverse perspectives and experiences.\r\nApproach each customer interaction with a can-do attitude and enthusiasm.\r\nAct with honesty, transparency, and ethical behavior in all dealings and maintain the highest standards of integrity.\r\nQualifications, Skills, and Abilities:\r\nAt least three years of experience providing hands-on automotive technical customer support, highly preferred\r\nAssociate's degree in Automotive Technology, highly preferred\r\nAutomotive Industry experience is highly preferred\r\nBilingual English and Spanish preferred, but not required.\r\nExceptional organizational capabilities and track record of handling multiple tasks simultaneously.\r\nHighly organized and comfortable working with Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.\r\nPossesses excellent written and verbal communication and interpersonal relationship skills to collaborate with diverse teams.\r\nAbility to adapt to a fast-paced, ever-changing environment.\r\nProfessional and pleasant telephone manner.\r\nAbility to explain technical issues to technical and non-technical employees and customers.\r\nStrong analytical and problem-solving skills.\r\nStrong technical aptitude with the ability to quickly learn new software and systems\r\nPhysical Requirements:\r\nProlonged sitting at a desk for an extended period, and working on a computer.\r\nVisual acuity to read screens, documents, and communications. xywuqvp\r\nEqual Opportunity Employer:\r\nAll qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.","company":"Power Stop","rawCompany":"power stop","city":"Willowbrook","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:14:34.146Z","occupations":[{"code":"49-3023.00","title":"Automotive Service Technicians and Mechanics","slug":"automotive-service-technicians-and-mechanics"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"17-3027.01","title":"Automotive Engineering Technicians","slug":"automotive-engineering-technicians"}],"industries":[{"code":"811114","title":"Specialized Automotive Repair","slug":"specialized-automotive-repair"},{"code":"811111","title":"General Automotive Repair","slug":"general-automotive-repair"},{"code":"441330","title":"Automotive Parts and Accessories Retailers","slug":"automotive-parts-and-accessories-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Service Representative","description":"PowerStop stands out as the pioneering force within the automotive aftermarket brake sector. Being part of PowerStop’s team entails becoming a member of a company that is reshaping the industry’s landscape. Join us and become an integral part of a brand that is undergoing remarkable expansion, where you can confidently expect to have the opportunity to contribute significantly to our team’s success. We are continually in search of enthusiastic and achievement-driven individuals who possess the drive and enthusiasm to aid us in achieving our goals. Moreover, we highly value candidates who share a passion for automobiles and a willingness to grasp the industry.Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.We are seeking a highly motivated and detail-oriented Automotive Technical Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customer inquiries regarding troubleshooting and installing parts, providing prompt, courteous, and effective automotive technical support for customers. This role requires strong communication skills, a customer-first attitude, and the ability to manage multiple tasks simultaneously in a fast-paced environment. You will also process orders and resolve customers' issues. This is a hybrid role that requires at least two days onsite; Tuesdays and Wednesdays at our Burr Ridge location.\r\nEssential Duties and Responsibilities:\r\nIdentifies, investigates, and resolves customers’ problems with various company products\r\nAnswer support calls, chats, emails, and/or other communication from customers with inquiries\r\nConsult with customers to understand the steps and procedures taken to identify and resolve the problem\r\nApply knowledge of company products to solve problems.\r\nGuides customers through automotive diagnostics and troubleshooting processes, which may include the use of diagnostic tools and/or following verbal instructions\r\nCollaborate with internal teams to research and improve products, documentation, and support processes\r\nCollaborate cross-functionally with product management, customer service, and operations teams to explain errors and/or recommend modifications in programs\r\nMaintains knowledge of automotive aftermarket technology innovations and trends.\r\nPerform other related duties as assigned.\r\nCore Competencies:\r\nModel PowerStop’s core values and behaviors as outlined in the Mission Statement. Safety First - Do The Right Thing - Win as a Team - Focus on the Customer - Act with Urgency - Drive Results\r\nApproach challenges with a problem-solving mindset, seeking creative and effective solutions.\r\nAlways follow all company Environmental and Safety policies and procedures.\r\nTreat everyone with respect and dignity, valuing diverse perspectives and experiences.\r\nApproach each customer interaction with a can-do attitude and enthusiasm.\r\nAct with honesty, transparency, and ethical behavior in all dealings and maintain the highest standards of integrity.\r\nQualifications, Skills, and Abilities:\r\nAt least three years of experience providing hands-on automotive technical customer support, highly preferred\r\nAssociate's degree in Automotive Technology, highly preferred\r\nAutomotive Industry experience is highly preferred\r\nBilingual English and Spanish preferred, but not required.\r\nExceptional organizational capabilities and track record of handling multiple tasks simultaneously.\r\nHighly organized and comfortable working with Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.\r\nPossesses excellent written and verbal communication and interpersonal relationship skills to collaborate with diverse teams.\r\nAbility to adapt to a fast-paced, ever-changing environment.\r\nProfessional and pleasant telephone manner.\r\nAbility to explain technical issues to technical and non-technical employees and customers.\r\nStrong analytical and problem-solving skills.\r\nStrong technical aptitude with the ability to quickly learn new software and systems\r\nPhysical Requirements:\r\nProlonged sitting at a desk for an extended period, and working on a computer.\r\nVisual acuity to read screens, documents, and communications. xywuqvp\r\nEqual Opportunity Employer:\r\nAll qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.","datePosted":"2026-04-09T08:14:34.146Z","dateModified":"2026-04-09T08:14:34.146Z","hiringOrganization":{"@type":"Organization","name":"Power Stop","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Willowbrook","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4d03c5e02b8b9802fadde44a"},"url":"https://jobsearcher.com/jobs/4d03c5e02b8b9802fadde44a"}}