{"schemaVersion":"jobsearcher.job.v1","id":"4d033cce49a60f76aefc9aa4","url":"https://jobsearcher.com/jobs/4d033cce49a60f76aefc9aa4","canonicalUrl":"https://jobsearcher.com/jobs/4d033cce49a60f76aefc9aa4","title":"Digital Services Administrator","description":"Great opportunity to join the Digital Services Department at A+FCU!\r\nThe primary purpose of this position is to support members by researching and answering all account inquiries in an accurate and efficient manner. Ensure compliance with regulatory standards. Maintain a working knowledge of all Digital Services and operations of the credit union. Maintain security procedures to mitigate risk loss due to fraud related to Digital Services.\r\nEssential Functions\r\nPrimary Functions\r\nDepartment Support\r\nRespond to secure messages submitted by members through online portal in a professional and courteous manner resolving their financial issues and/or needs.\r\nReview and process all Risk Fraud Analytics Suspects (RFA) by researching IP addresses and contacting member by phone to positively identify that the external transfer, ACH or wire request was authorized by our member.\r\nAnswer all incoming calls from the contact center, branches and other departments related to eService situations.\r\nProcess member relationship management Digital Service queue requests.\r\nReview checks submitted through ATM and mobile deposit to determine check negotiability.\r\nAssist business members with cash management set up and processes including ACH and wire transfers.\r\nEnter, process and resolve all cases internally with Digital Service vendors.\r\nAccurately maintain bill pay database for all memberships.\r\nAssist with monthly reporting and analytics.\r\nAssist in departmental projects and trainings.\r\nComplete all required annual compliance training as required by the Credit Union.\r\nSchedule and conduct individual dialogs with direct manager monthly.\r\nParticipate in external credit union-sponsored activities and community/education events to increase credit union awareness.\r\nMaintain knowledge of all credit union products and services.\r\nPerform other duties as required or assigned.\r\nEducation and Experience\r\nHigh school diploma or G.E.D equivalent required.\r\nOne year financial institution experience required.\r\nOne year direct customer service or eService experience highly preferred.\r\nKnowledge Skills & Abilities:\r\nWillingness to assume responsibility and exhibit excellent problem-solving/research abilities.\r\nAbility to communicate effectively and frequently verbally and in writing to members and employees using a variety of platforms.\r\nAbility to handle sensitive information with discretion, professionalism, and sound judgment.\r\nExcellent organizational skills, including the ability to manage competing priorities, track deadlines.\r\nDetail-oriented to provide accurate, relevant, and timely information to internal and external partners.\r\nAbility to work independently and as part of a team, with the flexibility to adapt to change.\r\nIntermediate-level knowledge in Microsoft Office applications.\r\nProfessional appearance\r\nEnjoys working with public using a courteous professional approach\r\nDependable\r\nPossess decision-making abilities\r\nCognitive & Physical Functions:\r\nMust have the ability/stamina to work at least 40 hours a week\r\nWill frequently reach, feel, bend, stoop, carry, finely manipulate and key in data\r\nMust be able to communicate through telephone, e-mail and in-person communications\r\nMust be able to engage in problem-solving skills to help identify and solve potential issues in the field\r\nTypes of Decisions Made Independently\r\nAvailability of funds, credit union error fee refunds, account and loan corrections, RFA processing, case creation for Digital Services escalations, online login exceptions.\r\nTypes of Decisions requiring supervisory approval\r\nExcessive fee refund requests, anything outside of established procedures.\r\nJ-18808-Ljbffr","company":"Aplusfcu","rawCompany":"aplusfcu","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:24:11.606Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"43-4141.00","title":"New Accounts Clerks","slug":"new-accounts-clerks"}],"industries":[{"code":"522130","title":"Credit Unions","slug":"credit-unions"},{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Digital Services Administrator","description":"Great opportunity to join the Digital Services Department at A+FCU!\r\nThe primary purpose of this position is to support members by researching and answering all account inquiries in an accurate and efficient manner. Ensure compliance with regulatory standards. Maintain a working knowledge of all Digital Services and operations of the credit union. Maintain security procedures to mitigate risk loss due to fraud related to Digital Services.\r\nEssential Functions\r\nPrimary Functions\r\nDepartment Support\r\nRespond to secure messages submitted by members through online portal in a professional and courteous manner resolving their financial issues and/or needs.\r\nReview and process all Risk Fraud Analytics Suspects (RFA) by researching IP addresses and contacting member by phone to positively identify that the external transfer, ACH or wire request was authorized by our member.\r\nAnswer all incoming calls from the contact center, branches and other departments related to eService situations.\r\nProcess member relationship management Digital Service queue requests.\r\nReview checks submitted through ATM and mobile deposit to determine check negotiability.\r\nAssist business members with cash management set up and processes including ACH and wire transfers.\r\nEnter, process and resolve all cases internally with Digital Service vendors.\r\nAccurately maintain bill pay database for all memberships.\r\nAssist with monthly reporting and analytics.\r\nAssist in departmental projects and trainings.\r\nComplete all required annual compliance training as required by the Credit Union.\r\nSchedule and conduct individual dialogs with direct manager monthly.\r\nParticipate in external credit union-sponsored activities and community/education events to increase credit union awareness.\r\nMaintain knowledge of all credit union products and services.\r\nPerform other duties as required or assigned.\r\nEducation and Experience\r\nHigh school diploma or G.E.D equivalent required.\r\nOne year financial institution experience required.\r\nOne year direct customer service or eService experience highly preferred.\r\nKnowledge Skills & Abilities:\r\nWillingness to assume responsibility and exhibit excellent problem-solving/research abilities.\r\nAbility to communicate effectively and frequently verbally and in writing to members and employees using a variety of platforms.\r\nAbility to handle sensitive information with discretion, professionalism, and sound judgment.\r\nExcellent organizational skills, including the ability to manage competing priorities, track deadlines.\r\nDetail-oriented to provide accurate, relevant, and timely information to internal and external partners.\r\nAbility to work independently and as part of a team, with the flexibility to adapt to change.\r\nIntermediate-level knowledge in Microsoft Office applications.\r\nProfessional appearance\r\nEnjoys working with public using a courteous professional approach\r\nDependable\r\nPossess decision-making abilities\r\nCognitive & Physical Functions:\r\nMust have the ability/stamina to work at least 40 hours a week\r\nWill frequently reach, feel, bend, stoop, carry, finely manipulate and key in data\r\nMust be able to communicate through telephone, e-mail and in-person communications\r\nMust be able to engage in problem-solving skills to help identify and solve potential issues in the field\r\nTypes of Decisions Made Independently\r\nAvailability of funds, credit union error fee refunds, account and loan corrections, RFA processing, case creation for Digital Services escalations, online login exceptions.\r\nTypes of Decisions requiring supervisory approval\r\nExcessive fee refund requests, anything outside of established procedures.\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:24:11.606Z","dateModified":"2026-06-26T02:24:11.606Z","hiringOrganization":{"@type":"Organization","name":"Aplusfcu","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4d033cce49a60f76aefc9aa4"},"url":"https://jobsearcher.com/jobs/4d033cce49a60f76aefc9aa4"}}