{"schemaVersion":"jobsearcher.job.v1","id":"4cfce5d005f5c710e1ad8d1b","url":"https://jobsearcher.com/jobs/4cfce5d005f5c710e1ad8d1b","canonicalUrl":"https://jobsearcher.com/jobs/4cfce5d005f5c710e1ad8d1b","title":"Temporary Client Services Representative (US)","description":"Description\n\nPosition Overview\n\nThe Client Services Representative (CSR) position is responsible for ensuring pleasant and seamless client experiences via inbound & outbound calls, and if applicable, chat and email where they will provide product and service support to customers. CSRs will learn how to fully conduct research in order to be able to identify the best course of action in resolving all customer inquiries including but not limited to benefits being offered to them by their employer and assisting these participants with enrolling in these employer benefits. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.\n\nAnswer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information that demonstrates knowledge of products and services provided by the client, inclusive of benefit plan options.\nUtilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure\nTactically support member relationship by providing further insights into specific offerings as it relates to the client product and services\nComplete after call support functions which include the processing of forms and applications, call disposition and resolution reports/logs as well as required clerical processes and interfacing with other departments\nIdentify customer trends and escalate to the appropriate channels per client and company policies\nProvide one-call resolutions to customer situations in the attempt to prevent repeat calls\nDeliver the brand promise every day\n\nRequired Experience, Skills & Competencies\n\nQualifications & Experience\n\n2+ years of interactive customer service experience focused on issue resolution\nHigh school diploma or equivalent required.\nFull fluency in English (written and spoken); bilingual fluency in French required for designated bilingual roles.\nFlexible to work 40 hours per week across shifts within operating hours (Mon–Fri, 8 AM–10 PM EST / 7 AM–9 PM CST / 5 AM–7 PM PST), including training periods. Availability for potential weekend shifts based on business needs.\n\nTechnical Proficiency & Multitasking\n\nAbility to navigate multiple client software platforms, databases, and tools simultaneously with speed and accuracy.\nLeverages internal knowledge bases, AI tools (chatbots, Copilot), and documentation to resolve issues independently.\nTypes at least 30 WPM with exceptional accuracy, grammar, and spelling.\nSeamlessly logs notes and navigates systems while maintaining engaging, active customer dialogue.\n\nCustomer Advocacy & Communication\n\nDelivers empathetic, patient, and friendly service, acting as an active advocate during high-stress customer situations.\nMaintains a polished phone demeanor and communicates clearly across written and verbal channels.\n\nProblem-Solving & Critical Thinking\n\nApplies investigative questioning and critical thinking to uncover root causes and analyze complex information.\nExercises strong judgment to resolve challenging problems and execute difficult decisions independently.\nThrives in a high-volume, fast-paced environment and adapts quickly to process changes and scaling workloads.\nFunctions effectively as a self-directed problem solver while contributing positively to team goals.\n\nPreferred Experience, Skills & Competencies\n\nAssociates Degree or higher education\nPrevious remote work experience\nPrevious call center, health insurance, and/or benefits experience\nPrevious pension and defined contribution experience\n\nWork-From-Home Requirements\n\nDedicated, private home workspace free of distractions and interruptions\nEstablished home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps\nUnderstand own network environment at home\nAbility to troubleshoot own devices & connectivity\n\nTELUS Values\n\nTELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:\n\nWe passionately put our customers and communities first\nWe embrace changes and innovate courageously\nWe grow together through spirited teamwork\n\nAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.\n\nAbout Company:\n\nTELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.\n\nWe craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.\n\nOur solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.\n\nEqual Opportunity Employer Statement\n\nAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.","company":"Telus Digital","rawCompany":"telus digital","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-19T12:52:54.221Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561311","title":"Employment Placement Agencies","slug":"employment-placement-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Temporary Client Services Representative (US)","description":"Description\n\nPosition Overview\n\nThe Client Services Representative (CSR) position is responsible for ensuring pleasant and seamless client experiences via inbound & outbound calls, and if applicable, chat and email where they will provide product and service support to customers. CSRs will learn how to fully conduct research in order to be able to identify the best course of action in resolving all customer inquiries including but not limited to benefits being offered to them by their employer and assisting these participants with enrolling in these employer benefits. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.\n\nAnswer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information that demonstrates knowledge of products and services provided by the client, inclusive of benefit plan options.\nUtilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure\nTactically support member relationship by providing further insights into specific offerings as it relates to the client product and services\nComplete after call support functions which include the processing of forms and applications, call disposition and resolution reports/logs as well as required clerical processes and interfacing with other departments\nIdentify customer trends and escalate to the appropriate channels per client and company policies\nProvide one-call resolutions to customer situations in the attempt to prevent repeat calls\nDeliver the brand promise every day\n\nRequired Experience, Skills & Competencies\n\nQualifications & Experience\n\n2+ years of interactive customer service experience focused on issue resolution\nHigh school diploma or equivalent required.\nFull fluency in English (written and spoken); bilingual fluency in French required for designated bilingual roles.\nFlexible to work 40 hours per week across shifts within operating hours (Mon–Fri, 8 AM–10 PM EST / 7 AM–9 PM CST / 5 AM–7 PM PST), including training periods. Availability for potential weekend shifts based on business needs.\n\nTechnical Proficiency & Multitasking\n\nAbility to navigate multiple client software platforms, databases, and tools simultaneously with speed and accuracy.\nLeverages internal knowledge bases, AI tools (chatbots, Copilot), and documentation to resolve issues independently.\nTypes at least 30 WPM with exceptional accuracy, grammar, and spelling.\nSeamlessly logs notes and navigates systems while maintaining engaging, active customer dialogue.\n\nCustomer Advocacy & Communication\n\nDelivers empathetic, patient, and friendly service, acting as an active advocate during high-stress customer situations.\nMaintains a polished phone demeanor and communicates clearly across written and verbal channels.\n\nProblem-Solving & Critical Thinking\n\nApplies investigative questioning and critical thinking to uncover root causes and analyze complex information.\nExercises strong judgment to resolve challenging problems and execute difficult decisions independently.\nThrives in a high-volume, fast-paced environment and adapts quickly to process changes and scaling workloads.\nFunctions effectively as a self-directed problem solver while contributing positively to team goals.\n\nPreferred Experience, Skills & Competencies\n\nAssociates Degree or higher education\nPrevious remote work experience\nPrevious call center, health insurance, and/or benefits experience\nPrevious pension and defined contribution experience\n\nWork-From-Home Requirements\n\nDedicated, private home workspace free of distractions and interruptions\nEstablished home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps\nUnderstand own network environment at home\nAbility to troubleshoot own devices & connectivity\n\nTELUS Values\n\nTELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:\n\nWe passionately put our customers and communities first\nWe embrace changes and innovate courageously\nWe grow together through spirited teamwork\n\nAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.\n\nAbout Company:\n\nTELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.\n\nWe craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.\n\nOur solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.\n\nEqual Opportunity Employer Statement\n\nAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.","datePosted":"2026-08-19T12:52:54.221Z","dateModified":"2026-08-19T12:52:54.221Z","hiringOrganization":{"@type":"Organization","name":"Telus Digital","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4cfce5d005f5c710e1ad8d1b"},"url":"https://jobsearcher.com/jobs/4cfce5d005f5c710e1ad8d1b"}}