{"schemaVersion":"jobsearcher.job.v1","id":"4cf5572808fc5a6df6efda3a","url":"https://jobsearcher.com/jobs/4cf5572808fc5a6df6efda3a","canonicalUrl":"https://jobsearcher.com/jobs/4cf5572808fc5a6df6efda3a","title":"Technical Support Representative Level I","description":"Overview We are seeking a Technical Support Representative – Level I to join our team. In this role, you will be the first point of contact for customers, internal departments, and third-party vendors needing support with their access control and fire monitoring systems in commercial buildings. You will handle incoming phone calls and support tickets, manage access credentials, configure access control and visitor entry systems, and troubleshoot technical issues. This role involves troubleshooting, data entry, and strong communication and customer service skill.\r\nSchedule is 3 - 11 pm Tuesday - Saturday or Sunday - Thursday. Pay rate is $20-22/hour plus benefits and paid time off.\r\nAll applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D.\r\nLocation: Bethesda, MD\r\nTravel: 0%\r\nSalary Range: $20-22/hour\r\nResponsibilities Process client requests by phone and support tickets for access card activations, deactivations, and modifications\r\nAdjust and maintain access control lock/unlock schedules per client requests\r\nManage visitor entry systems, including Doorking, SES, and AlphaTouch\r\nPerform data entry to update alarm call lists, visitor lists, and system information\r\nUse analytical thinking to troubleshoot access control systems with the clients or technicians in the field\r\nGenerate and provide reports to customers\r\nAccurately document customer interactions\r\nQualifications High school diploma or equivalent\r\nStrong problem solving and troubleshooting abilities\r\nExcellent data entry skills and attention to detail\r\nOutstanding customer service and communication skills, both verbal and written\r\nAbility to multi-task and work efficiently in a fast-paced environment\r\nProficiency in using computer systems and software applications\r\nPrevious call center, helpdesk, and/or customer service experience preferred\r\nBenefits\r\nChoice of Medical Insurance plans\r\nChoice of two Dental Insurance Plans\r\nVision Insurance\r\nMedical and Dependent FSA Accounts\r\nEmployer-paid 50K life insurance\r\n401K Plan with discretionary employer contribution\r\nEmployee Assistance Program\r\nCommuter and Parking Benefit\r\nVoluntary life, Short-term Disability and Long-term Disability Insurance\r\nVoluntary portable Accident, Critical Illness Insurance\r\nPaid holidays, vacation, sick and personal leave\r\nAnnual Performance Evaluation and Salary Adjustment Consideration\r\nJ-18808-Ljbffr","company":"Datawatch Systems","rawCompany":"datawatch systems","city":"Silver Spring","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-16T02:02:28.794Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative Level I","description":"Overview We are seeking a Technical Support Representative – Level I to join our team. In this role, you will be the first point of contact for customers, internal departments, and third-party vendors needing support with their access control and fire monitoring systems in commercial buildings. You will handle incoming phone calls and support tickets, manage access credentials, configure access control and visitor entry systems, and troubleshoot technical issues. This role involves troubleshooting, data entry, and strong communication and customer service skill.\r\nSchedule is 3 - 11 pm Tuesday - Saturday or Sunday - Thursday. Pay rate is $20-22/hour plus benefits and paid time off.\r\nAll applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D.\r\nLocation: Bethesda, MD\r\nTravel: 0%\r\nSalary Range: $20-22/hour\r\nResponsibilities Process client requests by phone and support tickets for access card activations, deactivations, and modifications\r\nAdjust and maintain access control lock/unlock schedules per client requests\r\nManage visitor entry systems, including Doorking, SES, and AlphaTouch\r\nPerform data entry to update alarm call lists, visitor lists, and system information\r\nUse analytical thinking to troubleshoot access control systems with the clients or technicians in the field\r\nGenerate and provide reports to customers\r\nAccurately document customer interactions\r\nQualifications High school diploma or equivalent\r\nStrong problem solving and troubleshooting abilities\r\nExcellent data entry skills and attention to detail\r\nOutstanding customer service and communication skills, both verbal and written\r\nAbility to multi-task and work efficiently in a fast-paced environment\r\nProficiency in using computer systems and software applications\r\nPrevious call center, helpdesk, and/or customer service experience preferred\r\nBenefits\r\nChoice of Medical Insurance plans\r\nChoice of two Dental Insurance Plans\r\nVision Insurance\r\nMedical and Dependent FSA Accounts\r\nEmployer-paid 50K life insurance\r\n401K Plan with discretionary employer contribution\r\nEmployee Assistance Program\r\nCommuter and Parking Benefit\r\nVoluntary life, Short-term Disability and Long-term Disability Insurance\r\nVoluntary portable Accident, Critical Illness Insurance\r\nPaid holidays, vacation, sick and personal leave\r\nAnnual Performance Evaluation and Salary Adjustment Consideration\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T02:02:28.794Z","dateModified":"2026-07-16T02:02:28.794Z","hiringOrganization":{"@type":"Organization","name":"Datawatch Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Silver Spring","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4cf5572808fc5a6df6efda3a"},"url":"https://jobsearcher.com/jobs/4cf5572808fc5a6df6efda3a"}}