{"schemaVersion":"jobsearcher.job.v1","id":"4cb4b100d8a3dd7fab3470c7","url":"https://jobsearcher.com/jobs/4cb4b100d8a3dd7fab3470c7","canonicalUrl":"https://jobsearcher.com/jobs/4cb4b100d8a3dd7fab3470c7","title":"Digital Program Manager","description":"This is a Fully Remote JobAbout Our Client:The organization operates in the digital customer success and lifecycle management space, focusing on improving customer journeys and reducing friction through automation and AI. It addresses challenges related to scaling customer experience across customer success teams by implementing automated and agentic AI-driven solutions that enhance consistency and efficiency.About the Opportunity:The DIGITAL PROGRAM MANAGER is responsible for managing the end-to-end automated customer journey across onboarding, adoption, renewal, and expansion readiness. The role acts as an internal consultant to customer success teams by identifying friction points and implementing automation and AI solutions. This position directly impacts the scalability and seamlessness of customer experiences and supports cross-functional collaboration to optimize customer success outcomes.Responsibilities:Own the digital customer journey from onboarding to expansion, building and iterating automated playsEstablish triggers for seamless handoffs to customer account managers or technical account managersIdentify friction points through data analysis and field insights and implement solutionsLead discovery with customer success teams to find inefficiencies and recommend fixesDevelop automation, signal-based triggers, and agentic AI plays for immediate useAdvance the program from static to adaptive agentic AI-driven journeysEquip account managers with AI insights to improve efficiencyEvaluate AI tools, run pilots, and ensure AI interactions are accurate and appropriately escalatedManage program and project planning, sequencing, and status trackingCollaborate with marketing, revenue operations, product, support, and sales teamsMeasure impact via metrics such as net revenue retention, adoption, and risk reductionRequirements:5+ years in digital customer success, lifecycle marketing, CS operations, or program management for scaled customer segmentsProven ability to lead cross-functional programs and influence without direct authorityStrong consultative skills with experience in discovery and prioritizationHands-on experience with customer success, marketing automation, or CRM platformsKnowledge or strong interest in AI agents and LLM workflows with sound judgmentData fluency using product telemetry and health scores to guide initiativesStrong prioritization, risk management, and communication skillsComfortable working in ambiguous, builder-oriented environmentsPay Range and Compensation Package:Competitive Base and Incentive PlanStock OptionsBenefits & Perks:Health and Welfare PlansLife and Disability PlansRetirement PlanUnlimited Flexible Paid Time Off, including birthday offCollaborative Team CultureEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.","company":"Talenthop","rawCompany":"talenthop","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-31T07:52:47.396Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Digital Program Manager","description":"This is a Fully Remote JobAbout Our Client:The organization operates in the digital customer success and lifecycle management space, focusing on improving customer journeys and reducing friction through automation and AI. It addresses challenges related to scaling customer experience across customer success teams by implementing automated and agentic AI-driven solutions that enhance consistency and efficiency.About the Opportunity:The DIGITAL PROGRAM MANAGER is responsible for managing the end-to-end automated customer journey across onboarding, adoption, renewal, and expansion readiness. The role acts as an internal consultant to customer success teams by identifying friction points and implementing automation and AI solutions. This position directly impacts the scalability and seamlessness of customer experiences and supports cross-functional collaboration to optimize customer success outcomes.Responsibilities:Own the digital customer journey from onboarding to expansion, building and iterating automated playsEstablish triggers for seamless handoffs to customer account managers or technical account managersIdentify friction points through data analysis and field insights and implement solutionsLead discovery with customer success teams to find inefficiencies and recommend fixesDevelop automation, signal-based triggers, and agentic AI plays for immediate useAdvance the program from static to adaptive agentic AI-driven journeysEquip account managers with AI insights to improve efficiencyEvaluate AI tools, run pilots, and ensure AI interactions are accurate and appropriately escalatedManage program and project planning, sequencing, and status trackingCollaborate with marketing, revenue operations, product, support, and sales teamsMeasure impact via metrics such as net revenue retention, adoption, and risk reductionRequirements:5+ years in digital customer success, lifecycle marketing, CS operations, or program management for scaled customer segmentsProven ability to lead cross-functional programs and influence without direct authorityStrong consultative skills with experience in discovery and prioritizationHands-on experience with customer success, marketing automation, or CRM platformsKnowledge or strong interest in AI agents and LLM workflows with sound judgmentData fluency using product telemetry and health scores to guide initiativesStrong prioritization, risk management, and communication skillsComfortable working in ambiguous, builder-oriented environmentsPay Range and Compensation Package:Competitive Base and Incentive PlanStock OptionsBenefits & Perks:Health and Welfare PlansLife and Disability PlansRetirement PlanUnlimited Flexible Paid Time Off, including birthday offCollaborative Team CultureEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.","datePosted":"2026-10-31T07:52:47.396Z","dateModified":"2026-10-31T07:52:47.396Z","hiringOrganization":{"@type":"Organization","name":"Talenthop","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4cb4b100d8a3dd7fab3470c7"},"url":"https://jobsearcher.com/jobs/4cb4b100d8a3dd7fab3470c7"}}