Customer Success Specialist

RedFynn provides innovative payment processing, SaaS, and reputation management solutions that help small and mid-sized businesses grow and operate more efficiently.We combine technology, reliability, and personal support to make business easier for our partners and their merchants. Our mission is to deliver simple, effective tools that improve how businesses accept payments, manage operations, and build customer loyalty.What you'll do:Respond to inbound calls and emails from customers and partnersHandle inquiries related to deposits, batches, statements, billing, and reconciliationTroubleshoot account and technical issues with clarity and careEscalate complex matters when needed and ensure full resolutionDocument interactions and manage cases using internal systems and CRM toolsParticipate in outbound engagement efforts to support retention and relationship-buildingStay up to date on products, services, and policy updates to provide accurate supportWhat we're looking for:1–3 years of experience in customer support, client success, or technical supportStrong verbal and written communication skillsExcellent problem-solving and organizational abilitiesAbility to manage multiple priorities in a fast-paced environmentComfort using CRM platforms and support toolsExperience in merchant services or payment processing (a strong plus)Why RedFynnWe're not a big corporate machine. We're a tight team that moves fast, holds each other accountable, and actually cares whether you win.RedFynn is growing, and we're building the team that's going to take us there. That means the people joining right now aren't filling seats. They're setting the standard for what this company looks like at scale. If you're hungry, coachable, and execution-focused, there's a real path here — not just a job.Why You'll Love Working HereInnovative Environment: Work with FinTech and SaaS tools that help businesses run smarter.Flexibility: 100% remote role with a supportive, collaborative team.Growth: Opportunities for ongoing learning and professional development.Culture: A team that values positivity, collaboration, and fun.Compensation: Competitive pay and benefits package.Interested? We'd love to hear from you. Send your resume and a short cover letter highlighting your experience and what you'd bring to the role.#J-18808-Ljbffr