Customer Support Representative I

Customer Support Representative IThe Customer Service Representative (CSR) will provide general customer service support with a primary focus on offering price quotes for parts and pumps, processing related orders, and assisting with warranty claims and invoice/billing issues. Location:Sanford, FL, 32771 Work Schedule:Mon to Fri, from 8:00 am5:00 pm. Pay Rate:USD 24.00 per hour Contract:8 months, Temp to hire Core Responsibilities: Serve as the first point of contact for customers, providing responsive customer service support Adhere to ISO9001 Customer Service Procedures and Work Instructions Maintain Quote Log and Production Order Log Tracking Database Utilize the ERP-LX system for Order Entry Provide customers with part, pump, and motor quotes as requested Assist in processing warranty claims and handling credit memo/no charge requests Prepare customer communication folder Handle order entry processing and provide updates on order status Process order changes (e.g., address, schedule dates, carrier changes) Support sales teams with customer service activities Understand and carry out export compliance tasks as required Interface with customers to help resolve Accounts Receivable (AR) collections and dispute resolution issues Perform other duties as assigned by the Customer Service Manager Qualifications: High School Diploma required; associate degree or some college experience preferred 3-5 years of relevant experience Strong financial and accounting skills Problem-solving abilities and strong written/verbal communication skills Proficiency in MS Office applications Experience with SAP