{"schemaVersion":"jobsearcher.job.v1","id":"4c76dc08350115fe48efd360","url":"https://jobsearcher.com/jobs/4c76dc08350115fe48efd360","canonicalUrl":"https://jobsearcher.com/jobs/4c76dc08350115fe48efd360","title":"IT Support Engineer","description":"Hello All,Greetings from Rootshell Inc.Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking IT Support Engineer for one of our client, Please share your resume with current location & full contact infoRole:IT Support EngineerLocation:San Francisco, CA (Onsite)Job description:Description:This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running.Required Skills:• 3+ years experience with Mac and PC technical support.• 3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.• 2+ years supporting VDI solutions (VMware, AWS).• Flexible for early morning coverage and some late evening support.• Experience with high priority escalations and high-pressure situations.• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.• Excellent communication skills and customer service attitude.• Self-starter with initiative and a high 'figure it out' factor.• Proven desire to take ownership of tasks and projects and follow through to completionWith regardsNaveen | Talent AcquisitionRootshell Enterprise Technologies Inc.Naveen@rootshellinc.com | www.rootshellinc.com","company":"Rootshell Enterprise Technologies","rawCompany":"rootshell enterprise technologies","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:50:19.551Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"Hello All,Greetings from Rootshell Inc.Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking IT Support Engineer for one of our client, Please share your resume with current location & full contact infoRole:IT Support EngineerLocation:San Francisco, CA (Onsite)Job description:Description:This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. 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