Customer Care Representative

ResponsibilitiesSupport the day-to-day activities within the Customer Care Department including processing account orders and claims through various channels such as phone, email, EDI, and other platforms. (Knowledge of SAP a plus).Support the order management aspects of our Corporate and Chain accounts via EDI (Knowledge of SPS Commerce a plus).Verify and check all Corporate and Chain EDI orders for accuracy, including but not limited to Case Pack size requirements and pricing discrepancies.Liaison to our Warehouse, Production and Operations teams to ensure fulfillment of orders based on inventory and delivery windows.Ensure all EDI transactions are sent and received by deadlines.Communicate closely with the warehouse and Accounting department to analyze, review, address and/or dispute any issues, discrepancies or charge backs promptly.Communicate to the Corporate and Chain account about shipment and inventory ETAs and changes, rescheduling delivery appointments, troubleshooting orders and missing products.Support Sales Reps with processing of account orders, monthly sample orders, demo orders and any other special requests and inquires.Responding to account/consumer inquiries via incoming calls and e-mails.Communicate with other departments to get answers to account/consumer product related inquiries.Following up with customers on pricing, order discrepancies, manufacturing delays, and product complaints.Troubleshooting account shipping issues and work with carrier to resolve.Coordinating New Account Applications (including the vetting of the applicants, coordination of opening orders and new accounts).Support the Customer Care Management Team including processing and distributing activity reports, analysis and correspondence as needed.Special projects as needed.QualificationsHigh School Diploma1-3 years of Customer Care Experience in a high-volume call center.Possess strong communication skills (both oral and written), excellent customer service skills, well organized, energetic and self-motivated.Strong attention to detail and accuracy.Ability to handle multiple tasks simultaneously with a sense of urgency. Excellent attention to detail, follow through ability and initiative.Knowledge of Microsoft Office Suite (Outlook, Word, Excel)EDI order processing knowledge preferred.