{"schemaVersion":"jobsearcher.job.v1","id":"4c3f056557b2b84df15c59ed","url":"https://jobsearcher.com/jobs/4c3f056557b2b84df15c59ed","canonicalUrl":"https://jobsearcher.com/jobs/4c3f056557b2b84df15c59ed","title":"Desktop Support","description":"Job Type\r\nFull-time\r\nDescription\r\nAnalyze, prioritize, and timely resolve help desk tickets across multiple technologies.\r\nInstall, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.\r\nCollaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.\r\nOperating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft Windows\r\nNew employee set up and termination management.\r\nCreate and Manage Active Directory, Azure Active Directory user profiles an passwords.\r\nManage two-factor security authentication access for third-party tools slack, zoom, office.\r\nMicrosoft 365 product suite installation, configuration, and troubleshooting and support.\r\nAzure (Entra) management of user groups, distribution lists, licenses access.\r\nInstall, support, troubleshoot internal applications.\r\nResearch and knowledge of security issues related to operating systems and patching.\r\nMange and support threat detection applications such as Microsoft Defender and Malware Bytes.\r\nEffectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.\r\nBasic VOIP phone troubleshooting\r\nAssess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hours\r\nServe as technical liaison for general hardware and software support\r\nInventory management and tracking of all end-user company devices which includes physical control of assigned computer assets\r\nEnsure all effort and tasks are captured in an official Jira Service Desk request\r\nComputer and printer hardware support and repair and vendor warranty management\r\nEffective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)\r\nIdentify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup\r\nRequirements\r\n2+ Years Deskside end-user technical support experience Required\r\n1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support Required\r\n1+ Years General Software Support (Antivirus, User Apps, Updates) Required\r\n1+ Years Apple/Mac basic troubleshooting experience Required\r\n1+ Years Basic network troubleshooting experience Required\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"West Chester","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:47:19.275Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support","description":"Job Type\r\nFull-time\r\nDescription\r\nAnalyze, prioritize, and timely resolve help desk tickets across multiple technologies.\r\nInstall, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.\r\nCollaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.\r\nOperating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft Windows\r\nNew employee set up and termination management.\r\nCreate and Manage Active Directory, Azure Active Directory user profiles an passwords.\r\nManage two-factor security authentication access for third-party tools slack, zoom, office.\r\nMicrosoft 365 product suite installation, configuration, and troubleshooting and support.\r\nAzure (Entra) management of user groups, distribution lists, licenses access.\r\nInstall, support, troubleshoot internal applications.\r\nResearch and knowledge of security issues related to operating systems and patching.\r\nMange and support threat detection applications such as Microsoft Defender and Malware Bytes.\r\nEffectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.\r\nBasic VOIP phone troubleshooting\r\nAssess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hours\r\nServe as technical liaison for general hardware and software support\r\nInventory management and tracking of all end-user company devices which includes physical control of assigned computer assets\r\nEnsure all effort and tasks are captured in an official Jira Service Desk request\r\nComputer and printer hardware support and repair and vendor warranty management\r\nEffective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)\r\nIdentify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup\r\nRequirements\r\n2+ Years Deskside end-user technical support experience Required\r\n1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support Required\r\n1+ Years General Software Support (Antivirus, User Apps, Updates) Required\r\n1+ Years Apple/Mac basic troubleshooting experience Required\r\n1+ Years Basic network troubleshooting experience Required\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:47:19.275Z","dateModified":"2026-08-09T00:47:19.275Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"West Chester","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4c3f056557b2b84df15c59ed"},"url":"https://jobsearcher.com/jobs/4c3f056557b2b84df15c59ed"}}