HVAC Office Representative

Job Description We are a growing HVAC company seeking a reliable and organized Office Representative to serve as the central point of communication between our customers, technicians, and management. This role is critical to daily operations and requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will handle inbound customer calls, schedule and dispatch technicians, manage office tasks, and ensure a positive experience for every customer. Key Responsibilities Answer incoming phone calls and emails in a professional and friendly manner Schedule service calls and dispatch HVAC technicians efficiently Communicate clearly with technicians regarding job details, locations, and updates Handle customer inquiries, concerns, and follow-ups with professionalism Enter and maintain accurate customer, job, and service records Process invoices, payments, and basic billing tasks as needed Coordinate emergency and after-hours service calls when required Support day-to-day office operations and administrative tasks Maintain a high level of customer satisfaction Qualifications Previous experience in an office, dispatch, or customer service role preferred HVAC, construction, or service-industry experience is a plus Strong communication and interpersonal skills Excellent organizational and multitasking abilities Comfortable using computers, phones, and scheduling software Ability to stay calm and professional in high-volume or urgent situations Reliable, punctual, and detail-oriented What We Offer Competitive pay based on experience Stable, year-round employment Supportive team environment Opportunities for growth within the company On-the-job training (HVAC experience not required but preferred) Pay: $15.00 - $20.00 per hour Expected hours: 40.0 per week Benefits: Paid time off Work Location: In person