{"schemaVersion":"jobsearcher.job.v1","id":"4c2092ade58c5dc8bf8058fc","url":"https://jobsearcher.com/jobs/4c2092ade58c5dc8bf8058fc","canonicalUrl":"https://jobsearcher.com/jobs/4c2092ade58c5dc8bf8058fc","title":"Remote Systems Support Engineer (Night Shift)","description":"DescriptionKeeper is hiring a driven Systems Support Engineer (Night Shift) to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.About KeeperKeeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.About the RoleJoin an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.Shift: Monday - Friday, 6:00pm-2:00am CTResponsibilitiesProvide exceptional customer service while responding to phone, e-mail and online requests for technical supportRepresent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycleAssist customers in the installation and deployment of Keeper’s software productsTrack and monitor all support cases to ensure timely resolution and follow-upClearly identify, document, and find solutions for customer issues and product problemsEscalate critical customer situations to the appropriate level of management and engineering expertiseCommunicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer baseRequirements5+ years of experience in IT Management and System AdministrationHands on experience with Mac OS X, Windows & Linux administration and troubleshootingExperience working with Single Sign On (SSO) environmentsExperience setting up and configuring Active DirectoryAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPExcellent command of Linux Shell and PowerShellIn depth knowledge of prem/cloud/hybrid environmentsWorking knowledge of PythonPreferred RequirementsBachelor's Degree or equivalent experienceExperience working with and troubleshooting identity access management solutions, including PAM (privileged access management)Ability to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsBenefitsMedical, Dental & Vision (Inclusive of domestic partnerships)Employer Paid Life Insurance & Employee/Spouse/Child Supplemental lifeVoluntary Short/Long Term Disability Insurance401k (Roth/Traditional)A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)Above market annual bonusesKeeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.Classification: Non-Exempt Keeper Candidate Privacy NoticeThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We CollectInformation You provide:Contact details, CV/resume, cover letterEmployment history, qualifications, work eligibilityApplication responses and uploaded documentsInformation We generate:Interview notes, assessments, communicationsScheduling informationInformation From Others:Recruiter/referral information who submit your profileReferences (with your consent, before final offer)Public professional profilesBackground verification (post offer) Voluntary Diversity and Equal Opportunity InformationWe may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your DataAssess your application and suitabilityManage interviews and recruitment workflowConsider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)Comply with employment law obligations 3. Legal BasisLegitimate Interests (recruitment management, security and integrity of the hiring process)Contracting steps (for progressed candidates)Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information WithInternal: HR, hiring managers, interviewers*, IT support for system administration*Note - diversity and equal opportunity data is not shared with hiring managers.Third Parties:Service providers who assist with:Applicant tracking, recruitment systems and assessment providersBackground verification vendors (post offer)Recruitment agencies (where applicable)Tools to support communication, collaboration and to securely store your dataKeeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International TransfersYour data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. SecurityWe implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.7. RetentionWe keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions:You opt into our talent database for further retention by providing consent (extended retention)You're hired (transfers to employee records) 8. Your RightsYou have the following rights and can contact us at the email below to exercise them:Access, correct, or delete your data, subject to applicable law and retention requirementsObject to or restrict processingWithdraw consent (where applicable)Request data portabilityLodge a complaint with your data protection authorityIf you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated DecisionsKeeper does not make hiring decisions using solely automated processing.10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com","company":"Keeper Security","rawCompany":"keeper security","city":"Appleton","state":"WI","isRemote":true,"isActive":false,"createdAt":"2026-09-29T04:22:58.900Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Systems Support Engineer (Night Shift)","description":"DescriptionKeeper is hiring a driven Systems Support Engineer (Night Shift) to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.About KeeperKeeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.About the RoleJoin an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.Shift: Monday - Friday, 6:00pm-2:00am CTResponsibilitiesProvide exceptional customer service while responding to phone, e-mail and online requests for technical supportRepresent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycleAssist customers in the installation and deployment of Keeper’s software productsTrack and monitor all support cases to ensure timely resolution and follow-upClearly identify, document, and find solutions for customer issues and product problemsEscalate critical customer situations to the appropriate level of management and engineering expertiseCommunicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer baseRequirements5+ years of experience in IT Management and System AdministrationHands on experience with Mac OS X, Windows & Linux administration and troubleshootingExperience working with Single Sign On (SSO) environmentsExperience setting up and configuring Active DirectoryAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPExcellent command of Linux Shell and PowerShellIn depth knowledge of prem/cloud/hybrid environmentsWorking knowledge of PythonPreferred RequirementsBachelor's Degree or equivalent experienceExperience working with and troubleshooting identity access management solutions, including PAM (privileged access management)Ability to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsBenefitsMedical, Dental & Vision (Inclusive of domestic partnerships)Employer Paid Life Insurance & Employee/Spouse/Child Supplemental lifeVoluntary Short/Long Term Disability Insurance401k (Roth/Traditional)A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)Above market annual bonusesKeeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.Classification: Non-Exempt Keeper Candidate Privacy NoticeThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We CollectInformation You provide:Contact details, CV/resume, cover letterEmployment history, qualifications, work eligibilityApplication responses and uploaded documentsInformation We generate:Interview notes, assessments, communicationsScheduling informationInformation From Others:Recruiter/referral information who submit your profileReferences (with your consent, before final offer)Public professional profilesBackground verification (post offer) Voluntary Diversity and Equal Opportunity InformationWe may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your DataAssess your application and suitabilityManage interviews and recruitment workflowConsider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)Comply with employment law obligations 3. Legal BasisLegitimate Interests (recruitment management, security and integrity of the hiring process)Contracting steps (for progressed candidates)Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information WithInternal: HR, hiring managers, interviewers*, IT support for system administration*Note - diversity and equal opportunity data is not shared with hiring managers.Third Parties:Service providers who assist with:Applicant tracking, recruitment systems and assessment providersBackground verification vendors (post offer)Recruitment agencies (where applicable)Tools to support communication, collaboration and to securely store your dataKeeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International TransfersYour data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. SecurityWe implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.7. RetentionWe keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions:You opt into our talent database for further retention by providing consent (extended retention)You're hired (transfers to employee records) 8. Your RightsYou have the following rights and can contact us at the email below to exercise them:Access, correct, or delete your data, subject to applicable law and retention requirementsObject to or restrict processingWithdraw consent (where applicable)Request data portabilityLodge a complaint with your data protection authorityIf you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated DecisionsKeeper does not make hiring decisions using solely automated processing.10. 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