{"schemaVersion":"jobsearcher.job.v1","id":"4c0a0d04d4e6861708ea236a","url":"https://jobsearcher.com/jobs/4c0a0d04d4e6861708ea236a","canonicalUrl":"https://jobsearcher.com/jobs/4c0a0d04d4e6861708ea236a","title":"Customer Experience Lead","description":"A company is looking for a Customer Experience Lead to manage customer support and improve the merchant experience.\r\nKey Responsibilities\r\nOwn the customer support queue and respond to merchant inquiries with urgency and empathy\r\nAssist with merchant onboarding and offboarding, ensuring smooth transitions\r\nMonitor support queues, report trends, and maintain internal documentation to enhance customer support\r\nRequired Qualifications\r\n2+ years of experience in a customer-facing support or operations role, preferably in a SaaS or tech environment\r\nHands-on experience with support and CRM tools like Zendesk or Salesforce\r\nA self-starter mindset with the ability to manage time and priorities effectively\r\nCuriosity and a willingness to learn about payments and related technologies\r\nFamiliarity with APIs or technical integrations is a plus","company":"Virtual Vocations","rawCompany":"virtual vocations","city":"Carson","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-15T05:07:23.411Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"53-1044.00","title":"First-Line Supervisors of Passenger Attendants","slug":"first-line-supervisors-of-passenger-attendants"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Lead","description":"A company is looking for a Customer Experience Lead to manage customer support and improve the merchant experience.\r\nKey Responsibilities\r\nOwn the customer support queue and respond to merchant inquiries with urgency and empathy\r\nAssist with merchant onboarding and offboarding, ensuring smooth transitions\r\nMonitor support queues, report trends, and maintain internal documentation to enhance customer support\r\nRequired Qualifications\r\n2+ years of experience in a customer-facing support or operations role, preferably in a SaaS or tech environment\r\nHands-on experience with support and CRM tools like Zendesk or Salesforce\r\nA self-starter mindset with the ability to manage time and priorities effectively\r\nCuriosity and a willingness to learn about payments and related technologies\r\nFamiliarity with APIs or technical integrations is a plus","datePosted":"2026-04-15T05:07:23.411Z","dateModified":"2026-04-15T05:07:23.411Z","hiringOrganization":{"@type":"Organization","name":"Virtual Vocations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Carson","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4c0a0d04d4e6861708ea236a"},"url":"https://jobsearcher.com/jobs/4c0a0d04d4e6861708ea236a"}}