National Account Manager

National Account Manager – Atlanta, GA or Charlotte, NC (Onsite)About Us:Since 1994, M1 Global has grown from a local security provider to a trusted security partner to Fortune 500 companies worldwide. As part of the Specialized family of brands, we focus on complex enterprise environments — from loading docks to data centers, and headquarters to event venues. We build scalable security programs that adapt as quickly as today’s operations change by aligning industry experts, proven processes, and operational solutions to each client’s needs.M1 Global combines operational expertise, accountability, and innovation to deliver measurable results and exceptional client service across enterprise environments.Job Summary:We are seeking a highly experienced and strategic National Account Manager to oversee a nationwide security program. This role is responsible for leading operational performance, workforce management, client relations, financial oversight, and service delivery across multiple locations.Serving as the primary client liaison, the National Account Manager will drive operational excellence, risk mitigation, continuous improvement, and long-term client satisfaction while ensuring alignment between client expectations and organizational objectives.This is a highly travel-intensive role requiring frequent national travel to support client locations, operational oversight, and leadership engagement across multiple sites.This onsite role can be based in either Atlanta, GA or Charlotte, NC.This role requires a strong background in multi-site operations management, enterprise client services, workforce deployment, and security program oversight within fast-paced environments.Preferred Qualifications:• Bachelor’s degree in Business, Security Management, or a related field• 5+ years of leadership experience managing large-scale, multi-site security, or operations programs for enterprise clients• Proven ability to oversee workforce deployment, compliance, operational performance, and service delivery across geographically dispersed locations• Strong understanding of security operations, workforce management, and operational reporting• Experience managing P&L, budgets, forecasting, and operational financial performance• Demonstrated success leading complex, cross-functional initiatives involving field operations, client stakeholders, and operational leadership teams• Excellent executive-level communication, leadership, and client relationship management skills• Must be willing and able to travel nationally on a frequent basis• Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county, and municipal requirementsKey Tasks & Responsibilities:• Lead daily operations and long-term strategy for a national security program, ensuring operational consistency, compliance, and service excellence across all locations• Serve as the primary executive point of contact for the client, managing performance reporting, escalations, strategic initiatives, and overall relationship management• Develop and implement operating strategies that align staffing, operational performance, service delivery, and financial objectives with client expectations• Oversee workforce planning, staffing compliance, training standards, and performance management to ensure operational readiness and contract adherence• Drive continuous improvement through operational audits, reporting, analytics, and implementation of best practices to improve efficiency and mitigate risk• Maintain accountability for financial performance, including budgeting, forecasting, cost controls, and margin optimization• Partner closely with operations leadership, and client stakeholders to ensure consistent execution and high-quality service delivery• Ensure all operational procedures, compliance standards, and contractual obligations are consistently met across all assigned locationsPay & Benefits:• Competitive salary commensurate with experience• Comprehensive health, dental, and vision benefits• 401(k) plan• Opportunities for career growth and advancementWe are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.