{"schemaVersion":"jobsearcher.job.v1","id":"4bdbb0ee670198305e0fa5da","url":"https://jobsearcher.com/jobs/4bdbb0ee670198305e0fa5da","canonicalUrl":"https://jobsearcher.com/jobs/4bdbb0ee670198305e0fa5da","title":"Technical Support Engineer - OSP & FTTX Deployments","description":"Overview\nJoin our innovative team as a Technical Support Engineer specializing in OSP & FTTX deployments technology, where you will be the driving force behind technical support, product demonstrations, and customer training. This role will primarily focus on fiber optic fusion splicing equipment, MDU connectivity products and solutions for OSP (Outside Plant) and FTTX networks. This role will assist in empowering clients by providing comprehensive training on our equipment and products, troubleshooting complex issues, and support our sales team to showcase our cutting edge solutions. Your energetic approach will help to foster strong customer relationships and accelerate product adaption across diverse markets.\nThe right candidate will have hands-on MSO field experience with fiber optic installations, fusion splicing, and field troubleshooting and willingness to travel as needed. The position will work closely with the sales managers, customers, contractors and partners to ensure successful product adaption and effective training.\nFull OJT training will be provided at our Carrollton, TX facility.\nResponsibilities\nDeliver engaging product demonstrations and technical presentations to prospective and current clients, highlighting the features and benefits of fusion splicers and fiber optic connectivity products\nProvide hands-on product training sessions for customers, contractors and internal sales teams\nAssist sales managers with product demonstrations and technical presentations\nSupport field testing and troubleshooting of fiber optic products used in OSP and FTTX deployments\nDevelop training materials and technical documentation\nCollaborate with engineering and product teams to relay customer feedback and contribute to product improvements\nSupport solutions related to MDU, OSP and FTTX network deployments\nTravel to customer locations for training, demonstrations and technical support\nQualifications\nThree to five years MSO field service experience\nHands on experience with fusion splicers\nProven solid knowledge of fiber optic connectors, patch cords and fiber infrastructure\nFull understanding of OSP and FTTX network enviroments\nExcellent analysis skills to diagnose issues rapidly and develop innovative solutions that meet the customer requirements\nAbility to conduct technical training and product demonstrations\nExcellent communication and presentation skills\nWillingness to travel up to 40-50% of time\nPreferred Qualifications\nExperience in fiber optic testing equipment (OTDR, light source, power meter) is a PLUS\nExperience supporting telecom contractors, MSOs, or service providers is a PLUS\nExperience with MDU deployments and last-mile fiber connectivity is a PLUS\nPay: From $85,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: Hybrid remote in Carrollton, TX 75006","company":"Ucl","rawCompany":"ucl","city":"Carrollton","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-03T20:14:17.882Z","occupations":[{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"49-9052.00","title":"Telecommunications Line Installers and Repairers","slug":"telecommunications-line-installers-and-repairers"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"335921","title":"Fiber Optic Cable Manufacturing","slug":"fiber-optic-cable-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer - OSP & FTTX Deployments","description":"Overview\nJoin our innovative team as a Technical Support Engineer specializing in OSP & FTTX deployments technology, where you will be the driving force behind technical support, product demonstrations, and customer training. This role will primarily focus on fiber optic fusion splicing equipment, MDU connectivity products and solutions for OSP (Outside Plant) and FTTX networks. This role will assist in empowering clients by providing comprehensive training on our equipment and products, troubleshooting complex issues, and support our sales team to showcase our cutting edge solutions. Your energetic approach will help to foster strong customer relationships and accelerate product adaption across diverse markets.\nThe right candidate will have hands-on MSO field experience with fiber optic installations, fusion splicing, and field troubleshooting and willingness to travel as needed. The position will work closely with the sales managers, customers, contractors and partners to ensure successful product adaption and effective training.\nFull OJT training will be provided at our Carrollton, TX facility.\nResponsibilities\nDeliver engaging product demonstrations and technical presentations to prospective and current clients, highlighting the features and benefits of fusion splicers and fiber optic connectivity products\nProvide hands-on product training sessions for customers, contractors and internal sales teams\nAssist sales managers with product demonstrations and technical presentations\nSupport field testing and troubleshooting of fiber optic products used in OSP and FTTX deployments\nDevelop training materials and technical documentation\nCollaborate with engineering and product teams to relay customer feedback and contribute to product improvements\nSupport solutions related to MDU, OSP and FTTX network deployments\nTravel to customer locations for training, demonstrations and technical support\nQualifications\nThree to five years MSO field service experience\nHands on experience with fusion splicers\nProven solid knowledge of fiber optic connectors, patch cords and fiber infrastructure\nFull understanding of OSP and FTTX network enviroments\nExcellent analysis skills to diagnose issues rapidly and develop innovative solutions that meet the customer requirements\nAbility to conduct technical training and product demonstrations\nExcellent communication and presentation skills\nWillingness to travel up to 40-50% of time\nPreferred Qualifications\nExperience in fiber optic testing equipment (OTDR, light source, power meter) is a PLUS\nExperience supporting telecom contractors, MSOs, or service providers is a PLUS\nExperience with MDU deployments and last-mile fiber connectivity is a PLUS\nPay: From $85,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: Hybrid remote in Carrollton, TX 75006","datePosted":"2026-08-03T20:14:17.882Z","dateModified":"2026-08-03T20:14:17.882Z","hiringOrganization":{"@type":"Organization","name":"Ucl","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Carrollton","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4bdbb0ee670198305e0fa5da"},"url":"https://jobsearcher.com/jobs/4bdbb0ee670198305e0fa5da"}}