{"schemaVersion":"jobsearcher.job.v1","id":"4bcafd571e2e37db4a4b5052","url":"https://jobsearcher.com/jobs/4bcafd571e2e37db4a4b5052","canonicalUrl":"https://jobsearcher.com/jobs/4bcafd571e2e37db4a4b5052","title":"Client Success Engineer - Implementation","description":"Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e‑commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\nOverview\nAs a Client Success Engineer, you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long‑term success with our SaaS e‑commerce platform.\n\nResponsibilities\n\nParticipate in technical discovery and solution design during late‑stage sales cycles\n\nCreate implementation plans and technical documentation to guide delivery\n\nLead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation\n\nSupport API integrations, product feed setup, and troubleshooting during onboarding and expansion\n\nProvide expert technical recommendations to optimize platform usage and align with client goals\n\nAct as the primary technical point of contact for strategic clients during onboarding and post‑launch\n\nCollaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution\n\nDeliver tailored training and technical enablement sessions to client stakeholders\n\nMaintain clear, proactive communication with both technical and non‑technical client contacts\n\nContribute to internal knowledge sharing through documentation, cross‑training, and resource development (e.g., videos, webinars)\n\nQualifications\nMinimum Qualifications\n\n2+ years of experience in a client‑facing technical role within SaaS, ideally in onboarding or solution engineering\n\nFluent in both written and spoken English\n\nFamiliarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols\n\nStrong working knowledge of Excel and HTML\n\nExperience managing multiple complex client projects simultaneously\n\nStrong problem‑solving skills with a client‑focused mindset\n\nExcellent communication and presentation skills for both technical and non‑technical audiences\n\nStrong documentation and process development abilities\n\nExperience delivering software training content\n\nAbility to thrive in a fast‑paced, dynamic environment with shifting priorities\n\nPreferred Qualifications\n\nBachelor's degree in computer science, Information Technology, or a related field\n\n3+ years of experience in a client‑facing technical role within SaaS, ideally in onboarding or solution engineering\n\nAdditional language proficiency is a plus\n\nExpertise in API integrations (REST and SOAP) and troubleshooting complex technical issues\n\nExperience working with enterprise clients and/or in the e‑commerce industry\n\nFamiliarity with remote‑based training tools\n\nTravel Required\n\nUp to 10%\n\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\nWhat It’s Like To Work At Rithum\nWhen you join Rithum, you can expect to work with smart risk‑takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum You Will\n\nPartner with the leading brands and retailers.\n\nConnect with passionate professionals who will help support your goals.\n\nParticipate in an inclusive, welcoming work atmosphere.\n\nAchieve work‑life balance through remote‑first working conditions, generous time off, and wellness days.\n\nReceive industry‑competitive compensation and total rewards benefits.\n\nWe believe in transparency and fairness in our compensation practices.\n\nFor this position, the expected base pay range is: $55,000-$85,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience. In addition to base pay, we offer a discretionary bonus for non‑sales roles, a comprehensive benefits package, and, where applicable, sales incentives.\n\nFor this position, the expected discretionary bonus is 10% of the annual base salary.\n\nBenefits\n\nMedical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\nA 6% 401(k) match\n\nCompetitive time off package with 20 days of Paid Time Off, 9 Company‑Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days\n\n12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\nAccident, critical illness, and hospital indemnity insurance\n\nPet insurance\n\nLegal assistance and identity theft insurance plans\n\nLife insurance 2x salary\n\nAccess to the Calm app and the Employee Assistance Program\n\n$65/month Remote work stipend for internet\n\nCulture and team‑building activities\n\nTuition assistance\n\nCareer development opportunities\n\nCharitable contribution match up to $250 per year\n\nRithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe’re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we’re here to ensure a seamless experience as you explore opportunities with our team.\n\n#J-18808-Ljbffr","company":"Rithum","rawCompany":"rithum","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:01:50.125Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Success Engineer - Implementation","description":"Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e‑commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\nOverview\nAs a Client Success Engineer, you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long‑term success with our SaaS e‑commerce platform.\n\nResponsibilities\n\nParticipate in technical discovery and solution design during late‑stage sales cycles\n\nCreate implementation plans and technical documentation to guide delivery\n\nLead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation\n\nSupport API integrations, product feed setup, and troubleshooting during onboarding and expansion\n\nProvide expert technical recommendations to optimize platform usage and align with client goals\n\nAct as the primary technical point of contact for strategic clients during onboarding and post‑launch\n\nCollaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution\n\nDeliver tailored training and technical enablement sessions to client stakeholders\n\nMaintain clear, proactive communication with both technical and non‑technical client contacts\n\nContribute to internal knowledge sharing through documentation, cross‑training, and resource development (e.g., videos, webinars)\n\nQualifications\nMinimum Qualifications\n\n2+ years of experience in a client‑facing technical role within SaaS, ideally in onboarding or solution engineering\n\nFluent in both written and spoken English\n\nFamiliarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols\n\nStrong working knowledge of Excel and HTML\n\nExperience managing multiple complex client projects simultaneously\n\nStrong problem‑solving skills with a client‑focused mindset\n\nExcellent communication and presentation skills for both technical and non‑technical audiences\n\nStrong documentation and process development abilities\n\nExperience delivering software training content\n\nAbility to thrive in a fast‑paced, dynamic environment with shifting priorities\n\nPreferred Qualifications\n\nBachelor's degree in computer science, Information Technology, or a related field\n\n3+ years of experience in a client‑facing technical role within SaaS, ideally in onboarding or solution engineering\n\nAdditional language proficiency is a plus\n\nExpertise in API integrations (REST and SOAP) and troubleshooting complex technical issues\n\nExperience working with enterprise clients and/or in the e‑commerce industry\n\nFamiliarity with remote‑based training tools\n\nTravel Required\n\nUp to 10%\n\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\nWhat It’s Like To Work At Rithum\nWhen you join Rithum, you can expect to work with smart risk‑takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum You Will\n\nPartner with the leading brands and retailers.\n\nConnect with passionate professionals who will help support your goals.\n\nParticipate in an inclusive, welcoming work atmosphere.\n\nAchieve work‑life balance through remote‑first working conditions, generous time off, and wellness days.\n\nReceive industry‑competitive compensation and total rewards benefits.\n\nWe believe in transparency and fairness in our compensation practices.\n\nFor this position, the expected base pay range is: $55,000-$85,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience. In addition to base pay, we offer a discretionary bonus for non‑sales roles, a comprehensive benefits package, and, where applicable, sales incentives.\n\nFor this position, the expected discretionary bonus is 10% of the annual base salary.\n\nBenefits\n\nMedical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\nA 6% 401(k) match\n\nCompetitive time off package with 20 days of Paid Time Off, 9 Company‑Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days\n\n12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\nAccident, critical illness, and hospital indemnity insurance\n\nPet insurance\n\nLegal assistance and identity theft insurance plans\n\nLife insurance 2x salary\n\nAccess to the Calm app and the Employee Assistance Program\n\n$65/month Remote work stipend for internet\n\nCulture and team‑building activities\n\nTuition assistance\n\nCareer development opportunities\n\nCharitable contribution match up to $250 per year\n\nRithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe’re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we’re here to ensure a seamless experience as you explore opportunities with our team.\n\n#J-18808-Ljbffr","datePosted":"2026-04-09T08:01:50.125Z","dateModified":"2026-04-09T08:01:50.125Z","hiringOrganization":{"@type":"Organization","name":"Rithum","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4bcafd571e2e37db4a4b5052"},"url":"https://jobsearcher.com/jobs/4bcafd571e2e37db4a4b5052"}}