Administrative Specialist - Health

Job SummaryJoin a team that values professionalism, organization, and exceptional customer service while making a meaningful impact in the community. This position offers the opportunity to use a variety of administrative and technical skills in a fast-paced, collaborative work environment that supports the department’s overall mission. If you are detail-oriented, enjoy problem-solving, and thrive in a role that keeps operations running smoothly, we encourage you to apply.The Administrative Specialist performs a variety of administrative and clerical duties in support of the department’s overall mission and daily operations. Utilizes strong office and organizational skills to provide exceptional customer service and communication with both internal and external stakeholders, maintain accurate file organization and records management, and perform data entry and document preparation. Responsibilities also include the use of computer applications such as word processing, spreadsheets, databases, and graphics software, as well as mathematical computations, report and correspondence preparation, and independent decision-making within the scope of assigned responsibilities.DutiesProvides administrative support for the Neighborhood Protection Division. Receives and routes incoming communications, answers general customer questions. Responds to difficult/sensitive complaints and inquiries regarding enforcement actions. Documents all complaints, generates case records in appropriate systems. Sorts and distributes mail, monitors radio communications and locations of field staff.Provides daily oversight for contractors, processes work orders from issuance to completion, verifies proof of work and routes for inspector review, generates and manages abatement invoices, reviews and monitors contractor invoices and processes payments, maintains all records.Manages all department abatement liens: files and releases abatement liens with two counties, works with property owners and other external parties to calculate payoff amounts, provide financial information and documentation for bankruptcies, tax foreclosures, and properties without clear title. Provides monthly reporting for lien activities and fees.Document management for all files related to Division operations. Includes management of archiving process, physical documents and files and electronic files per retention requirements. Provides documents and responses as required for public record requests.Provides coverage for other administrative staff as needed.Performs all other related duties as assigned.RequiredMinimum QualificationsHigh School Diploma or equivalent (GED)Two years customer service or general office experience OR equivalent combination of education and experience.PreferredBilingualLien experienceKnowledge, Skills And AbilitiesAbility to multitask, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position continually requires demonstrated poise, tact, and diplomacy. Must be able to handle a high volume of complaint driven phone calls that will be entered into the proper computer system. Ability to get along appropriately with co-workers and the public.Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.Overall Position Strength DemandsSedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well – 365 days a year.MedicalUnited HealthcareEffective the first day of the month following 30 days of employmentAnnual Deductible (Network) $750 Indiv/$2,250 FamilyIn-Network Benefit 80%/20% after plan deductible$50 co-pay (general visit)RX - $10 Generic/$40 Formulary/$75 Non-FormularyFlexible Spending Accounts: Healthcare and Dependent Care expensesFREE virtual visitsDentalCigna Dental PPO & DHMOEffective the first day of the month following 30 days of employmentPreventative & diagnostic covered at 100%Annual Deductible: $50/Indiv (Cigna PPO) - No annual deductible for Cigna DHMOVisionSuperior VisionEffective the first day of the month following 30 days of employmentIn-Network exam co-pay $10 & $25 materials co-payFrames: $140 Allowance - Contact Lenses: $160 AllowanceHolistic Health & Wellness Employee Wellness Center offering FREE primary care medical treatment for employees & dependents on the Medical planFREE access to gyms, Shipt, and Walmart+ through our employee medical insuranceGym partnership with Lee College Wellness Center & swimming pool for $58/yearEmployee Assistance Program providing employees and their household family members up to 8 FREE counseling sessions per issue per year, legal and financial assistance, will generator tools, and more!Sick Leave Pool providing participants additional paid sick time if accruals are exhausted.SmartDollar: free online program providing tips and tools from Dave Ramsey for getting out of debt and building good saving practicesRetirementTexas Municipal Retirement System:7% employee contribution with a 14% employer match5 year vestingRetirement Eligibility: 20 years of service/any age - or - 5 years of service/at least age 60FREE Life Insurance coverage up to 1X your base annual salaryMissionSquare 457 and 457 Roth IRA plans: additional voluntary employee participationDisability InsuranceEquitable:Long-term Disability: voluntary elected coverage. Pays 60% of monthly earnings up to $8,000 per month up to social security age, depending on the disabilityShort-term Disability: voluntary elected coverage. Pays 60% of weekly earnings up to $1,000 per week for up to the first 13 weeks of a disabilityTraining and Tuition AssistanceThe HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core ValuesAccess to funding up to $1,500 per semester or $3,000 per year for tuition toward courses that are job-related or will enhance your work performanceGenerous Paid Sick, Vacation, & Holiday Leave10 holidays per year and one personal employee day per year15 days sick leave per yearStarting at 10 days of vacation per year; up to 25 days per yearSick and Vacation hours roll over annually up to the maximum limit15 days Paid Parental LeaveTo explore all of the benefits we offer, please visit: baytownlife.com01Which of the following best describes your highest level of education completed?High School Diploma/GEDAssociate's DegreeBachelor's DegreeMaster's DegreeNone of the above02Do you have a valid driver's license with an acceptable driving record? (Must obtain TX driver's license within 90 days)YesNo03How many years of customer service or general office experience do you have?Less than 1 year1 - 2 years2 - 3 years3 - 4 years4 - 5 years5+ yearsNone of the above04If you are bilingual, in which language are you most proficient?I am not bilingualSpanishVietnameseChineseFrenchUrduAmerican Sign LanguageOther Required Question