{"schemaVersion":"jobsearcher.job.v1","id":"4ba6bb69e97b3b089e91f5be","url":"https://jobsearcher.com/jobs/4ba6bb69e97b3b089e91f5be","canonicalUrl":"https://jobsearcher.com/jobs/4ba6bb69e97b3b089e91f5be","title":"Customer Support Assistant","description":"Job Description**Job Description**We are seeking a highly motivated **Customer Support Assistant** to join our growing team. In this role, you will serve as the first point of contact for our clients, providing exceptional assistance, resolving inquiries, and ensuring customer satisfaction. You will collaborate with our technical team to address client needs and ensure a seamless customer experience.**Responsibilities** Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Troubleshoot and resolve issues, escalating to the appropriate department when necessary. Maintain accurate records of customer interactions and solutions provided. Assist in onboarding new clients, providing guidance on product features and usage. Collaborate with internal teams to identify and implement improvements in customer service processes. Monitor and follow up on open cases to ensure resolution and customer satisfaction.Qualifications**Qualifications** High school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in customer service or support role, preferably in a technology-related field. Strong communication and problem-solving skills. Ability to manage multiple tasks and work in a fast-paced environment. Basic knowledge of software applications and troubleshooting methods. Proficiency in Microsoft Office Suite and CRM systems is a plus.Additional Information**Benefits** Competitive salary ($58,000 - $65,000 annually). Opportunities for professional growth and career advancement. Collaborative and innovative work environment. Health, dental, and vision insurance. Paid time off and holidays. Full-time, Monday to Friday schedule.","company":"Every Word Code","rawCompany":"every word code","city":"St Paul","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-04-12T17:02:28.305Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Assistant","description":"Job Description**Job Description**We are seeking a highly motivated **Customer Support Assistant** to join our growing team. In this role, you will serve as the first point of contact for our clients, providing exceptional assistance, resolving inquiries, and ensuring customer satisfaction. You will collaborate with our technical team to address client needs and ensure a seamless customer experience.**Responsibilities** Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Troubleshoot and resolve issues, escalating to the appropriate department when necessary. Maintain accurate records of customer interactions and solutions provided. Assist in onboarding new clients, providing guidance on product features and usage. Collaborate with internal teams to identify and implement improvements in customer service processes. Monitor and follow up on open cases to ensure resolution and customer satisfaction.Qualifications**Qualifications** High school diploma or equivalent; associate or bachelor’s degree preferred. 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Full-time, Monday to Friday schedule.","datePosted":"2026-04-12T17:02:28.305Z","dateModified":"2026-04-12T17:02:28.305Z","hiringOrganization":{"@type":"Organization","name":"Every Word Code","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Paul","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4ba6bb69e97b3b089e91f5be"},"url":"https://jobsearcher.com/jobs/4ba6bb69e97b3b089e91f5be"}}