{"schemaVersion":"jobsearcher.job.v1","id":"4b9c2a18844bbf58ce953de7","url":"https://jobsearcher.com/jobs/4b9c2a18844bbf58ce953de7","canonicalUrl":"https://jobsearcher.com/jobs/4b9c2a18844bbf58ce953de7","title":"IT Support Engineer","description":"We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.\nKey Responsibilities:\nRespond to user inquiries via phone, email, or ticketing system in accordance with our SLA.\nDiagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.\nInstall, configure, and maintain operating systems and applications.\nAssist with user account management (Active Directory, email, permissions).\nDocument issues and resolutions in the IT ticketing system.\nEscalate complex problems to senior level engineers or relevant teams.\nSupport routine maintenance tasks such as updates, patches, and backups.\nProvide basic training, onboarding, and guidance to users on IT tools and best practices.\nRequirements\nAssociate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).\nA solid understanding of Windows 11 and/or macOS environments.\nFamiliarity with networking concepts (TCP/IP, DNS, DHCP).\nStrong problem-solving and communication skills.\nAbility to work independently and as part of a team.\nCustomer-focused attitude and willingness to learn.\nPreferred Skills:\nExperience with ticketing systems (e.g., ServiceNow, Tikit, Jira).\nExperience working with Microsoft 365 suite and collaboration tools.\nBasic scripting or automation skills (PowerShell, Bash) is a plus.\nBenefits\nMedical, Dental & Vision Insurance\nHealth Savings Account, including employer contribution\nRetirement Plan (401K) with company match\nProfit Share Bonus Plan\nLife Insurance\nPaid Time Off\nFamily Leave\nShort Term & Long-Term Disability\nTuition Reimbursement\nWellness Resources, including discounted membership to Lifetime Fitness\nGenerous onsite café\nPaid holidays\nSalary Range: $60-70K","company":"Cramer","rawCompany":"cramer","city":"Silver Spring","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:34:02.978Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.\nKey Responsibilities:\nRespond to user inquiries via phone, email, or ticketing system in accordance with our SLA.\nDiagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.\nInstall, configure, and maintain operating systems and applications.\nAssist with user account management (Active Directory, email, permissions).\nDocument issues and resolutions in the IT ticketing system.\nEscalate complex problems to senior level engineers or relevant teams.\nSupport routine maintenance tasks such as updates, patches, and backups.\nProvide basic training, onboarding, and guidance to users on IT tools and best practices.\nRequirements\nAssociate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).\nA solid understanding of Windows 11 and/or macOS environments.\nFamiliarity with networking concepts (TCP/IP, DNS, DHCP).\nStrong problem-solving and communication skills.\nAbility to work independently and as part of a team.\nCustomer-focused attitude and willingness to learn.\nPreferred Skills:\nExperience with ticketing systems (e.g., ServiceNow, Tikit, Jira).\nExperience working with Microsoft 365 suite and collaboration tools.\nBasic scripting or automation skills (PowerShell, Bash) is a plus.\nBenefits\nMedical, Dental & Vision Insurance\nHealth Savings Account, including employer contribution\nRetirement Plan (401K) with company match\nProfit Share Bonus Plan\nLife Insurance\nPaid Time Off\nFamily Leave\nShort Term & Long-Term Disability\nTuition Reimbursement\nWellness Resources, including discounted membership to Lifetime Fitness\nGenerous onsite café\nPaid holidays\nSalary Range: $60-70K","datePosted":"2026-04-14T10:34:02.978Z","dateModified":"2026-04-14T10:34:02.978Z","hiringOrganization":{"@type":"Organization","name":"Cramer","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Silver Spring","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4b9c2a18844bbf58ce953de7"},"url":"https://jobsearcher.com/jobs/4b9c2a18844bbf58ce953de7"}}