Customer Advocate I

Job Title: Customer AdvocateLocation: Fully On-Site Chicago, ILJob Type: W2 ContractExpected hours per week: 40 hours per weekSchedule: Monday - Friday, 8:00 AM - 5:00 PM CSTPay: $25.00 per hourSummaryThis position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner. Customer Service w/ administrative duties.Job RequirementsHigh School Diploma or GED.1 year customer service experience in a health care or health insurance environment.Experience evaluating customer situations, making decisions, and responding quickly to questions.Data entry and/or typing experience with basic computer skills.Interpersonal, analytical, organizational and independent decision-making skills.Clear and concise verbal and written communication skills.Preferred Job Requirements1 year of customer service experience.6 months data entry experience in an office environment.Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.Knowledge of medical terminology and anatomy.#INDEPI