{"schemaVersion":"jobsearcher.job.v1","id":"4b94cc072a8ce8e67d96161e","url":"https://jobsearcher.com/jobs/4b94cc072a8ce8e67d96161e","canonicalUrl":"https://jobsearcher.com/jobs/4b94cc072a8ce8e67d96161e","title":"Technical Customer Success Manager - DevOps / Developer Tools","description":"Technical Customer Success Manager - (US Remote)Enterprise Software | On-Premise Infrastructure | Developer Tools | DevOpsWe're partnering with an innovative enterprise software company that develops market-leading technology used by some of the world's largest engineering organisations.We're looking for a highly technical Technical Customer Success Manager to manage a portfolio of strategic enterprise customers across North America, acting as a trusted technical advisor throughout the customer lifecycle.This is not a traditional SaaS Customer Success roleWe're specifically seeking candidates with experience supporting enterprise on-premise software environments. If your background is primarily within cloud-native SaaS platforms, this opportunity is unlikely to be the right fit.The RoleYou'll work closely with Software Developers, DevOps, Platform Engineering and IT Infrastructure teams, helping customers optimise complex development environments, improve performance and maximise adoption of a highly technical enterprise software platform.Alongside driving customer success, you'll identify opportunities for retention and expansion across a portfolio of strategic enterprise accounts.What We're Looking for:We're interested in technical customer-facing professionals with experience:Enterprise On-Premise Software (essential)Low-level systems infrastructureSoftware development, coding or software architectureBuild systems and CI/CD environmentsWindows & Linux administrationVisual Studio and enterprise development toolsInfrastructure as a CodeTechnical Customer Success, Technical Account Management, Professional Services or Solutions EngineeringExperience supporting enterprise software within customer data centres or private infrastructure is strongly preferred over public cloud-native environments.Ideal BackgroundCandidates are likely to come from enterprise software vendors specialising in Developer Tools, Build Systems, Enterprise Infrastructure, Application Lifecycle Management or Enterprise DevOps.This is an outstanding opportunity to join a growing software company supporting some of the world's largest engineering organisations. You'll work alongside highly technical customers, solve complex infrastructure challenges and play a key role in driving customer adoption, retention and long-term success.For more information on this unique opportunity pleasecontact:james.pedlow@asobbi.com","company":"Asobbi","rawCompany":"asobbi","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-12T10:44:05.998Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Success Manager - DevOps / Developer Tools","description":"Technical Customer Success Manager - (US Remote)Enterprise Software | On-Premise Infrastructure | Developer Tools | DevOpsWe're partnering with an innovative enterprise software company that develops market-leading technology used by some of the world's largest engineering organisations.We're looking for a highly technical Technical Customer Success Manager to manage a portfolio of strategic enterprise customers across North America, acting as a trusted technical advisor throughout the customer lifecycle.This is not a traditional SaaS Customer Success roleWe're specifically seeking candidates with experience supporting enterprise on-premise software environments. If your background is primarily within cloud-native SaaS platforms, this opportunity is unlikely to be the right fit.The RoleYou'll work closely with Software Developers, DevOps, Platform Engineering and IT Infrastructure teams, helping customers optimise complex development environments, improve performance and maximise adoption of a highly technical enterprise software platform.Alongside driving customer success, you'll identify opportunities for retention and expansion across a portfolio of strategic enterprise accounts.What We're Looking for:We're interested in technical customer-facing professionals with experience:Enterprise On-Premise Software (essential)Low-level systems infrastructureSoftware development, coding or software architectureBuild systems and CI/CD environmentsWindows & Linux administrationVisual Studio and enterprise development toolsInfrastructure as a CodeTechnical Customer Success, Technical Account Management, Professional Services or Solutions EngineeringExperience supporting enterprise software within customer data centres or private infrastructure is strongly preferred over public cloud-native environments.Ideal BackgroundCandidates are likely to come from enterprise software vendors specialising in Developer Tools, Build Systems, Enterprise Infrastructure, Application Lifecycle Management or Enterprise DevOps.This is an outstanding opportunity to join a growing software company supporting some of the world's largest engineering organisations. 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